Linking customer big data analytics to firm performance: evidence from B2B organizations in an emerging market context [PDF]
Frontiers in Artificial IntelligenceIntroductionThis study examines the impact of Customer Big Data Analytics (CBDA) on customer satisfaction and firm performance in business-to-business (B2B) firms operating in emerging markets, specifically Pakistan.
Yasir Ali Soomro, Yasser Baeshen
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Measuring the Customer Satisfaction to Improve the Product Quality of Premium Seeds Produced by Bintang Asia based on the Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA) [PDF]
E3S Web of Conferences, 2023 Service quality improvement is essential to obtain positive feedback from customers. This study measured the level of customer satisfaction with the quality of superior seed Bintang Asia products based on CSI (customer satisfaction index) and IPA ...
Sulistiyono Slamet +2 more
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Economic and Business Review, 2023 Research on customer satisfaction in repeat purchases shows that the relationship between customer expectations and customer satisfaction can be inverse to what is commonly reported.
Petr Suchanek, Maria Kralova
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Profit: Jurnal Administrasi Bisnis, 2021 Gojek, an online transportation service provider, is a social-spirited company that is leading the revolution in the ojek transportation industry. Gojek partners with experienced ojek riders to be the main solution in shipping goods, ordering food ...
Ratna Nikin Hardati
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TIJAB (The International Journal of Applied Business), 2022 Service quality is defined as a performance offered by a company to customers providing customer satisfaction and, in turn, can earn their loyalty. This study aims to analyse service quality effect on customer satisfaction, customer satisfaction on ...
Novyandri Taufik Bahtera +1 more
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Analysis of the Effect of Service Quality on Customer Satisfaction with Full Time Equivalent, Customer Satisfaction Index, and Importance Performance Matrix in the Time Care Service Center Section [PDF]
E3S Web of Conferences, 2023 Timecare Service Center is an official service center in Indonesia that provides aftersales services for watch products with certain brands that have established cooperation.
Firmansyah Guruh +3 more
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How does mindfulness affect employee attitude and behavior toward work-related outcomes?
Tourism and Hospitality Management, 2023 Purpose – This study examined the influence of mindfulness in its relationship to creativity and work engagement, which could increase proactive service performance and customer satisfaction while reducing the negative impact of customer incivility ...
Sinto Sunaryo +5 more
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The effects of supply chain information integration on organizational performance in food small industry [PDF]
Management Science Letters, 2019 This study aims to examine the effect of supply chain information integration consisting of internal and exter-nal Information Integration on organizational performance, which consists of customer satisfaction, supply chain performance, and financial ...
Sambudi Hamali +3 more
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Supply disruption in the wake of COVID-19 crisis and organisational performance: mediated by organisational productivity and customer satisfaction [PDF]
Journal of Humanities and Applied Social Sciences, 2021 Purpose – This study aims to test the impact of the coronavirus (Covid-19) pandemic on large firms, with regard to a supply disruption, productivity, customer satisfaction and firm performance.
Ekpenyong Ekpenyong Udofia +3 more
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Factors affecting customer satisfaction in banks and its relation to profitability A case study on a conventional bank and an Islamic bank [PDF]
المجلة العلمية للاقتصاد والتجارة, 2018 Customer satisfaction is an important dimension for performance measurement for any organization. Customer satisfaction plays a key role in the banking sector as it is important for the development of a good relationship with customers which eventually ...
Samia A. Hanna El Sheikh +1 more
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