Results 11 to 20 of about 16,306 (261)
Effect of Customer Satisfaction on Company Performance
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2015 The subject of this article is customer satisfaction and its impact on company performance through satisfaction with its products, including a comparison with the competition. Research was conducted in search of factors which affect customer satisfaction
Petr Suchánek, Maria Králová
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Customer Satisfaction, Product Quality and Performance of Companies [PDF]
Review of Economic Perspectives, 2015 This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and ...
Suchánek Petr +2 more
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Investigating the Impacts of Customer Satisfaction on Firm Performance
Gadjah Mada International Journal of Business, 2009 The purpose of this study is to investigate the impact of customer satisfaction on firm performance. We argue that a firm’s financial performance will be positively affected by its ability to satisfy its customers.
Lianny Leo +2 more
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Agent Performance and Customer Satisfaction
Journal of Extension, 2004 To fulfill its mission, Extension must develop programs that are relevant and high quality, and improve the lives of clients. Customer satisfaction surveys are used in Florida to collect data about these attributes. It is also important to understand how employee performance affects customer satisfaction.
Bryan D Terry, Glenn D Israel
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Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework [PDF]
Journal of Consumer Research, 1995 This article develops and tests alternative models of market-level expectations, perceived product performance, and customer satisfaction. Market performance expectations are argued to be largely rational in nature yet adaptive to changing market conditions.
Johnson, Michael D. +2 more
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El Dinar, 2022 This study aims to determine the influence of Customer-centric Corporate Social Responsibility (CSR) within the scope of Islamic Ethics on Company Values.
Ulfi Kartika Oktaviana +3 more
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Customer Satisfaction Analysis of Online Taxi Mobile Apps
Journal of Information Systems Engineering and Business Intelligence, 2019 Background: High number of complaints that have been filed about the performance of online taxi services has prompted research on customer satisfaction factor analysis.
Army Justitia +2 more
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Assessment of business customers satisfaction with the products and service of Pnevmostroimashina, jsc, on the B2B market [PDF]
Экономика региона, 2010 The paper is dedicated to development of a methodology for assessment of customer satisfaction with the products and services on the b2b market. The study of customer satisfaction is aimed at building strong and mutually beneficial supplier-customer ...
L. M. Kapustina, A. V. Babenkova
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Hold the Phone! Can Customer Role Conflict Compromise a Service Encounter?
Marketing Management Journal, 2013 The authors of this exploratory study propose customer role conflict as a possible explanation for why customers may not fully perform the customer role during a routine service encounter.
RACHELLE J. SHANNAHAN +2 more
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Kelaniya Journal of Management, 2017 This study investigated the interrelationship of Perceived Job Performance (PJP), Perceived Organizational Support (POS) and International Customer Satisfaction (CS) in Nepalese hospitality sector. The data were collected with 152 international customers
Gangaram Biswakarma
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