Results 21 to 30 of about 16,306 (261)
The Impact of Project Performance on Customer Satisfaction
Turkish Journal of Computer and Mathematics Education (TURCOMAT), 2021 Project management performance, which means the overall capability of the performing project team to deliver the project to satisfy the customer’s requirements, has always been considered as one major key in achieving customer satisfaction, especially in a business-to-business organizational relationship. In this research, the researchers tried to find
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Evolution of customer satisfaction in the e-banking service industry [PDF]
Innovative Marketing, 2022 Since several commercial activities such as banking, shopping, transfers, and payments had been conducted online, many banks in Cambodia provided e-banking services to their customers to support these activities.
Long Kim, Teerasak Jindabot
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Vztah spokojenosti zákazníka a výkonnosti podniku [PDF]
Trendy v podnikání, 2017 The topic of this paper is the performance of the enterprise in the context of customer satisfaction. The aim of the article is to identify and analyze of the relationship between the performance of the enterprise, represented by the selected financial ...
Petr Suchánek, Mária Králová
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The effect of customer satisfaction on the performance of the small an medium-sized hotels [PDF]
Tourism and Hospitality Management, 2020 Purpose – To investigate the effect of customer satisfaction dimensions on the SMSHs’ performance. Design – A quantitative, self-administered questionnaire was used to derive information from all respondents.
Narges Nazari +3 more
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EFFECT OF WEBSITE PERFORMANCE EXPECTANCY ON CUSTOMER SATISFACTION ONLINE FASHION PERFORMANCE [PDF]
Global Fashion Management Conference, 2017 This study builds on prevalent approaches of extending the applications of importance performance analysis (IPA) tool. Thus, we analyse the influence of Performance expectancy on Customer Satisfaction. The instruments employed were adapted from previous studies and pilot tested with a group of master students to verify clarity of meaning and ...
Amoriom, M., Loureiro, S. M. C.
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Journal of Aviation/Aerospace Education & Research, 2017 According to the United Nations World Tourism Organization (UNWTO, 2017), over one billion tourists traveled the globe in 2016. In spite of this increase of travelers, airlines are faced with declining levels of customer service and quality of customer ...
Latoya Gibbs +2 more
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The effect of customer satisfaction and employee satisfaction on business performance
, 2022 Abstract Background: This paper points to evidence of a relationship between employee satisfaction, business performance, and its role in improving customer satisfaction in Libyan hotels. Objectives: this study aims to know the relationship between employee satisfaction, business performance, and customer satisfaction , and its role in improving ...
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Jurnal ManajemenThis study examines how product quality, service quality, product innovation, customer satisfaction, and digital marketing explain the marketing performance of NIB-registered culinary micro-enterprises in Tanjungpinang City.
Diajeng Putri Dahlia +2 more
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Business: Theory and Practice, 2022 This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship ...
Hebah Zaki Makhamreh +3 more
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Advanced Engineering Materials, EarlyView.Digitalizing electroplating requires both domain knowledge and interoperability. This work introduces PlatOn, a domain ontology for trivalent chromium plating and coating characterization, and a hybrid pipeline that aligns it to a mid‐level reference ontology by combining eight similarity metrics with language model reasoning. Expert‐validated mappings
Janik Harter +10 more
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