Results 21 to 30 of about 707,835 (202)

Development of Foolproof Solutions for Information Systems Using Best-Worth Method [PDF]

open access: yesمطالعات مدیریت کسب و کار هوشمند, 2021
Mistake proofing is an approach whose main purpose is to make mistakes impossible. This technique can eliminate the possibility of errors by making changes in the process, or by appropriate culture, or by preventing them from making a mistake by sending ...
anita hajizadeh   +2 more
doaj   +1 more source

Changing Information Management in Product-Service System PLM: Customer-Oriented Strategy [PDF]

open access: yes, 2017
Increasing competition and appearance of new information and communication technologies makes companies to introduce new production and marketing models. The paper shares the experiences of improving PLM information management at an automation equipment manufacturer caused by implementation of product-service systems and their customer-driven ...
Smirnov, Alexander   +4 more
openaire   +1 more source

Servitization 2.0: The significance of product and service dominant logics for public service organisations [PDF]

open access: yes, 2020
This conceptual paper explores servitization as significant to public service organisations (PSOs) within which there is a requirement to administer lean and sustainable provision.
Barnett, N.   +3 more
core   +1 more source

PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SISTEM E-COMMERCE

open access: yesCommIT Journal, 2010
PT Dwisanjaya Abadi Mukti is a company engaged in distributing Pertamina lubricating agent with products for industrial and automotive lubricants. Therefore, companies need a Customer Relationship Management E-commerce-based systems, to address the ...
Sugiarto Montana, Muwasiq Mochamad Noor
doaj   +1 more source

Analysis of Closed Queueing Networks with Batch Service [PDF]

open access: yesИзвестия Саратовского университета. Новая серия: Математика. Механика. Информатика, 2020
We consider a closed queuing network with batch service and movements of customers in continuous time. Each node in the queueing network is an infinite capacity single server queueing system under a RANDOM discipline.
Stankevich, Elena Petrovna   +2 more
doaj   +1 more source

Mobile Banking: System Quality, Information Quality, Service Quality, Customer Satisfaction and Loyalty

open access: yesJurnal Ad'ministrare, 2022
The tight competition in the banking industry in the digital era encourages the digital transformation of the banking industry to remain competitive. This condition further widens the opportunities for banks to enter the digital banking business. On the other hand, other banks maintain the existing ecosystem by continuing to provide online services ...
R Amalina Dewi Kumalasari   +3 more
openaire   +1 more source

An investigation into the effectiveness of public entities’ procurement practices

open access: yesJournal of Transport and Supply Chain Management, 2014
The delivery of services through the procurement of goods and services requires proper strategic leadership and management processes. Inappropriate planning, under-spending of budgets and ineffective procurement form part of the root causes of poor ...
Moitswadi Mofokeng, Rose Luke
doaj   +1 more source

The nexus between quality of customer relationship management systems and customers' satisfaction: Evidence from online customers’ reviews

open access: yesHeliyon, 2023
Customer Relationship Management (CRM) is a method of management that aims to establish, develop, and improve relationships with targeted customers in order to maximize corporate profitability and customer value.
Mehrbakhsh Nilashi   +6 more
doaj   +1 more source

DEVELOPMENT OF A WEB-BASED ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM FOR IMPROVING CUSTOMER SERVICE IN RETAIL BUSINESSES

open access: yesJSiI (Jurnal Sistem Informasi)
The development of information technology encourages businesses to adopt digital systems to improve customer service and operational efficiency. Small retail businesses often face challenges in managing customer data and transactions due to manual ...
Puspita Rini   +2 more
doaj   +1 more source

MODELING THE PROFITABILITY OF CUSTOMER RELATIONSHIPS: DEVELOPMENT AND IMPACT OF BARCLAYS DE ZOETE WEDD'S BEATRICE [PDF]

open access: yes, 1992
Traditional management accounting systems are limited in their ability to provide profitability information relevant to management decisions. The problems of inadequate profitability measurement are intensified in today's business environments, where ...
Stuchfield, Nic, Weber, Bruce
core   +1 more source

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