Results 301 to 303 of about 711,058 (303)
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Customer Service Competition in Capacitated Systems

Manufacturing and Service Operations Management, 2000
exaly  

Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times

Manufacturing and Service Operations Management
Zhenghua Long   +2 more
exaly  

Can chatbot customer service match human service agents on customer satisfaction? An investigation in the role of trust

Journal of Retailing and Consumer Services
Dmitri G Markovitch, Rusty Allen Stough
exaly  
crm
service quality
customer satisfaction
web
costumer satisfaction
information system
customer service
9. industry and infrastructure
customer relationship management
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