Results 281 to 290 of about 711,058 (303)

The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

Tourism Management, 2017
Gabriele Piccoli, Tsz-Wai Lui, Bettina Grün   +2 more
exaly  

The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty

Service Industries Journal, 2012
Donhee Lee
exaly  

Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust

Decision Support Systems, 2007
Yujong Hwang, Dan J Kim
exaly  

Customer experience creation for after-use products: A product–service systems-based review

Journal of Cleaner Production, 2019
Stefan Seuring, Jochen Strahle
exaly  

A method for identifying customer orientations and requirements for product–service systems design

International Journal of Production Research, 2018
Yoshiki Shimomura, Yutaro Nemoto
exaly  

Expert systems and the implementation of quality customer service

Industrial Management and Data Systems, 1997
R Anthony Inman
exaly  

A Cemetery Information System and Customer Service Center for Wilmington, Massachusetts

2020
openaire   +1 more source

Enhancing emotional performance and customer service through human resources practices: A systems perspective

Human Resource Management Review, 2016
Allison S Gabriel, Arik Cheshin, Gerben A van Kleef   +2 more
exaly  

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Information Systems Frontiers, 2004
Yonggui Wang, Hing-Po Lo, Yongheng Yang   +2 more
exaly  

Dynamic quality and pricing decisions in customer-intensive service systems with online reviews

International Journal of Production Research, 2019
Yao Zhang
exaly