Results 271 to 280 of about 711,058 (303)

Customer Service Information System: Service Improvement Solution PT. Jaringanku Sarana Nusantara

TECHNOVATE: Journal of Information Technology and Strategic Innovation Management
One of the companies actively involved in the field of information technology systems, especially in the Internet sector is PT Jaringanku Sarana Nusantara. The company has paid services using E-invoice with payment gateway method but on this payment system has not been integrated with microtic devices to perform the disconnection of the Internet for ...
I Kadek Dito Arditya, I Made Subrata Sandhiyasa, I Kadek Dwi Gandika Supartha   +2 more
openaire   +1 more source

Designing and Implementation of a RFID-Based VIP Customer Service Information Management System

2013
This paper proposes a VIP Customer Service Information Management (VCSIM) system in a clothing retail store based on RFID technology. In the VCSIM system, the VIP customer is identified when she entering the shop through the RFID tag embedded in her VIP card.
Zhe Ruan, Aihua Dong
openaire   +1 more source

Upgrading the information system of the Customs Administration Service Centre

2012
The aim of this thesis is the presentation and adaptation of an open-source information system, which could replace the current ticket information system in use by the national service desk, which operates within the Customs Administration of Republic of Slovenia.
openaire  

Intelligent Information System for Remote Customer Service. [PDF]

, 2023
Oleh Veres, Pavlo Ilchuk, Olha Kots
openaire  

A Video Information Fidelity Evaluation Model in Intelligent Customer Service System

2022 IEEE 6th Advanced Information Technology, Electronic and Automation Control Conference (IAEAC ), 2022
Wenmin Wang, Senke Yang, Ming Cheng
openaire   +1 more source

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

International Journal of Research in Marketing, 2021
Bieke Henkens, Katrien Verleye, Bart Lariviere   +2 more
exaly  

Serving the customer, serving the family, and serving the employee: toward a comprehensive understanding of the effects of service-oriented high-performance work systems

International Journal of Human Resource Management, 2022
Zhen Wang, Lu Xing, Lynda Jiwen Song
exaly  

Customer Experience Design for Smart Product-Service Systems Based on the Iterations of Experience–Evaluate–Engage Using Customer Experience Data

Sustainability, 2023
Yong Sé Kim
exaly  

The effect of water information systems on enhancing customer service delivery

The Journal of Informatics
The study has evaluated the effect of MajIS on enhancing customer service delivery by water and sanitation authority in Arusha city. The study used a descriptive research design and a mixed-method approach. The sample size was 113. Quantitative data was collected through a questionnaire, and qualitative data was collected through an interview guide ...
openaire   +1 more source

Investigation of Factors Affecting Customer Satisfaction in Information System Development Considering Service Quality

2023 14th IIAI International Congress on Advanced Applied Informatics (IIAI-AAI), 2023
Atsushi Shimoda, Kentaro Ichimura
openaire   +1 more source