Results 101 to 110 of about 49,733 (120)

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter Verhoef
exaly  

Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang, Lingyun Guo
exaly  

Customer value co-creation behavior: Scale development and validation

Journal of Business Research, 2013
Youjae Yi, Taeshik Gong
exaly  

eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
Thomas Gruen
exaly  

Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

Journal of Marketing, 2014
Jan Wieseke
exaly  

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Journal of Marketing, 2009
Yany Gregoire, Renaud Legoux
exaly  

Creating Enduring Customer Value

Journal of Marketing, 2016
Werner Reinartz
exaly  

Customer loyalty in the hotel industry: the role of customer satisfaction and image

International Journal of Contemporary Hospitality Management, 2000
Dwi Suhartanto, Jay Kandampully
exaly  

Customer Engagement as a New Perspective in Customer Management

Journal of Service Research, 2010
Werner Reinartz, Peter Verhoef, Manfred Krafft   +2 more
exaly  

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Helena Nguyen, Markus Groth, Anya Johnson   +2 more
exaly