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Combining predictive accuracy and interpretability: a data-driven approach to telecom churn analysis. [PDF]

Sci Rep
Hooda P, Mittal P, Shukla PK, Shukla PK, Pandey A.   +4 more
europepmc   +1 more source

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Understanding Customer Experience Throughout the Customer Journey

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Peter C Verhoef
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Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang, Wenhua Liu, Lingyun Guo
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Customer value co-creation behavior: Scale development and validation

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Youjae Yi, Taeshik Gong
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eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
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When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

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Yany Gregoire, Renaud Legoux
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Creating Enduring Customer Value

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Customer loyalty in the hotel industry: the role of customer satisfaction and image

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The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya Johnson   +2 more
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