Results 251 to 260 of about 1,138,303 (262)

Customer Engagement as a New Perspective in Customer Management

Journal of Service Research, 2010
Peter C Verhoef, Manfred Krafft
exaly  

Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

Journal of Marketing, 2009
Christian Homburg
exaly  

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment

Industrial Marketing Management, 2009
Hean Tat Keh
exaly  

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Zhaohua Deng, Yaobin Lu, Kwok-Kee Wei
exaly  

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek, Biljana Jurić   +2 more
exaly  

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Jenny Van Doorn, Vikas Mittal, Doreen Pick   +2 more
exaly  

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

Journal of Retailing and Consumer Services, 2019
exaly  

The Role of Marketer-Generated Content in Customer Engagement Marketing

Journal of Marketing, 2019
Matthijs Meire, Kelly Hewett, Michel Ballings   +2 more
exaly  

Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

Journal of Marketing, 2014
exaly  

The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service—The service encounter prospective

Tourism Management, 2007
exaly