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The Value of Online Customer Reviews
Proceedings of the 10th ACM Conference on Recommender Systems, 2016We study the effect of the volume of consumer reviews on the purchase likelihood (conversion rate) of users browsing a product page. We propose using the exponential learning curve model to study how conversion rates change with the number of reviews. We call the difference in conversion rate between having no reviews and an infinite number the value ...
Georgios Askalidis, Edward C. Malthouse
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2019
The concept customer value has many meanings (Woodall 2003), but, from a marketing theory, two dominate: customer value refers to customers’ perceptions of what they receive and in return for what they sacrifice (Zeithaml 1988). The creation of customer value has long been recognized as a central concept in marketing (Woodruff 1997)
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The concept customer value has many meanings (Woodall 2003), but, from a marketing theory, two dominate: customer value refers to customers’ perceptions of what they receive and in return for what they sacrifice (Zeithaml 1988). The creation of customer value has long been recognized as a central concept in marketing (Woodruff 1997)
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Mining the network value of customers
Proceedings of the seventh ACM SIGKDD international conference on Knowledge discovery and data mining, 2001One of the major applications of data mining is in helping companies determine which potential customers to market to. If the expected profit from a customer is greater than the cost of marketing to her, the marketing action for that customer is executed.
Pedro M. Domingos, Matthew Richardson
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The TQM Magazine, 1990
Argues that TQM falls short as a vehicle for implementing excellence. Asserts that value to the customer is a much better means for delivering excellence than a customer‐led TQM with its inherent limitations and tendency to complex jargon. Discusses the use and abuse of quality.
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Argues that TQM falls short as a vehicle for implementing excellence. Asserts that value to the customer is a much better means for delivering excellence than a customer‐led TQM with its inherent limitations and tendency to complex jargon. Discusses the use and abuse of quality.
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Customer Value and Customer Selection
2014The fact that the establishment and cultivation of business relationships require substantial resources, raises the question whether those investments are compensated by the earnings achieved. To answer this question, it is necessary to determine the value of single customers and to make decisions on how to select and shape the relationship with them ...
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Wizenoze: The Value of Engaging the Customer’s Customer
Management and Business Review, 2023Stefano Puntoni examines how Wizenoze, a Dutch educational technology startup, uses AI to match educational content to each learner’s reading skills. The case illustrates how AI can allow service personalization at scale in order to increase user engagement and satisfaction.
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Characterizing Customer Value for Product Customization
Volume 4: 4th Design for Manufacturing Conference, 1999Abstract Product customization has become an important approach to meet individual customers’ needs. One of major challenges in product customization is to assist customers making informed decisions in terms of the company capability and the value-added by customization.
Xuehong Du, Mitchell M. Tseng
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2012
Kundenvorteile sollten nicht unterschätzt werden, denn sie bilden langfristig Unternehmensvorteile - der Customer Value schlägt langfristig den Share Holder Value. Sechs Institute und elf Professoren der Universität St. Gallen entwickelten ein Konzept für die Hauptaufgabe von Unternehmen, ihre Leistungen für Kunden festzulegen, einzuhalten und weiter ...
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Kundenvorteile sollten nicht unterschätzt werden, denn sie bilden langfristig Unternehmensvorteile - der Customer Value schlägt langfristig den Share Holder Value. Sechs Institute und elf Professoren der Universität St. Gallen entwickelten ein Konzept für die Hauptaufgabe von Unternehmen, ihre Leistungen für Kunden festzulegen, einzuhalten und weiter ...
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The Evolution of Customer Relationships and Customer Value
2003Today’s companies operate within a complex economic environment featuring continuous and radical changes owing to the steady arrival of new kinds of competition.
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