Results 101 to 110 of about 18,733 (113)

Forecasting social CRM adoption in SMEs: A combined SEM-neural network method

Computers in Human Behavior, 2017
Mehrbakhsh Nilashi, Nor Zairah Ab Rahim, Mehrbakhsh Nilashi   +2 more
exaly  

Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation

International Journal of Information Management, 2023
exaly  

CRM and the bottom line: Do all CRM dimensions affect firm performance?

International Journal of Hospitality Management, 2014
Ljubica Knežević Cvelbar, Albert Assaf, Alexander Josiassen   +2 more
exaly  

The CRM process in retail and service sector firms in Japan: Loyalty development and financial return

Journal of Retailing and Consumer Services, 2008
John C Dawson
exaly  

Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital

Journal of Open Innovation: Technology, Market, and Complexity, 2020
Nagwan Alqershi, Sany Sanuri Mohd Mokhtar   +1 more
exaly  

CRM to social CRM: the integration of new technologies into customer relationship management

Journal of Strategic Marketing, 2014
Paul Harrigan, Musfiq Mannan Choudhury
exaly  

The influence of crumb rubber modifier (CRM) microstructures on the high temperature properties of CRM binders

International Journal of Pavement Engineering, 2005
Junan Shen, Serji Amirkhanian
exaly  

From e-CRM to s-CRM. Critical factors underpinning the social CRM activities of SMEs

Small Enterprise Research, 2014
Morgan P Miles, Paul Harrigan
exaly  

Organizational characteristics and the CRM adoption process

Journal of Business Research, 2008
Eunju Ko
exaly  

Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore

Decision Support Systems, 2006
Thompson S H Teo, Shan L Pan
exaly