Brazilian Journal of Transplantation, 2008 Objetivo: Avaliar a eficácia da colangiorressonância magnética (CRM) como método de detecção das complicações biliares pós-transplante hepático ortotópico (TH). Métodos: Vinte e um pacientes transplantados hepáticos foram submetidos à CRM. A confirmação
Suzan Menasce Goldman +10 more
doaj +1 more source
GESTÃO DO RELACIONAMENTO COM O CLIENTE EM MERCADOS BUSINESS-TO-BUSINESS
Revista Produção Online, 2005 Este artigo trata da aplicação do conceito de Gestão do Relacionamento com o Cliente (CRM) no segmento business-to-business.O conceito representa o desafio de enxergar cada cliente como se fosse o seu próprio mercado. No segmento business-to-business
Vanderli Prieto, Marly Carvalho
doaj +1 more source
Offering Effective Approaches to Implementation of Electronic Customer Relationship Management by the University of Applied Science and Technology (Case Study: the University of Applied Science and Technology, Unit 20, Tehran) [PDF]
مدیریت مهندسی و رایانش نرم, 2020 Universities and institutions which plan to use electronic customer relation management system (e-CRM) first need to first measure the effective factors affecting the system’s implementation so that they'll be able to provide a transparent system in ...
Ehsan Babaei +2 more
doaj +1 more source
Pengaruh e-CRM terhadap Kualitas Hubungan dan Hasil dengan Atribut Layanan dan Pemulihan Layanan sebagai Variabel Mediasi [PDF]
Jurnal Manajemen Dan Kewirausahaan, 2021 This research is expected to find out more about the effect of e-Customer Relationship Management (e-CRM) on relationship quality and outcomes by using service attributes and service recovery as a mediating variable for customers of PT BCA Tbk, The Main ...
Rini Apriyanti +2 more
doaj +1 more source
Impact of electronic customer relationship management on competitive advantage: Mediating role of customer satisfaction in EgyptAir [PDF]
Problems and Perspectives in ManagementIn today’s highly competitive business environment, organizations, particularly in the airline industry, are increasingly adopting electronic customer relationship management (E-CRM) to enhance customer engagement and achieve a competitive edge.
Abdelrehim Awad, Muhanad Mahmoud
doaj +1 more source
Exploring the e-CRM – e-customer- e-loyalty nexus: a Kenyan commercial bank case study
Management şi Marketing, 2018 This article scaffolds on customer relationship management (CRM) theory and explores the association between electronic CRM (e-CRM) and electronic customer’s (e-customer) electronic loyalty (e-loyalty) in the banking sector.
Timothy K. Oumar +3 more
doaj +1 more source
CRM AT THE HEART OF THE DIGITAL TRANSFORMATION
Revue Marocaine de Recherche en Management et Marketing, 2021 The 2000s further illustrate the growing trend of the customer with the advent of the concept of one-to-one marketing: a precise offer for each customer.
INTISSAR KARIM, ABDELLATIF CHAKOR
doaj +1 more source
Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ
ComTech, 2010 This research is to foster a good connection between company and customers. For customers, e-CRM will accommodate in interation and transaction with the company. This research is done because there are still weaknesses for customer’s service.
Joni Suhartono
doaj +1 more source
IT Journal Research and Development, 2018 CRM (Customer Relationship Management) merupakan cara untuk pengelolaan relasi antara sebuah perusahaan didalam konsumsi produk atau jasa yang diproduksi perusahaan tersebut.
Wirta Agustin, Radhi Adlan, Yoyon Efendi
doaj +1 more source
Crisis Resource Management na graduação médica: estudo quase-experimental
Revista Brasileira de Educação MédicaRESUMO Introdução: O atendimento médico de emergência é uma situação complexa, na qual o paciente necessita de cuidado seguro e de alta qualidade. Para evitar falhas, é necessário não apenas o conhecimento técnico, mas também competências não técnicas ...
Rodrigo Magri Bernardes +5 more
doaj +2 more sources