Results 231 to 240 of about 16,532 (265)

The antecedents of e-satisfaction and e-loyalty [PDF]

Timisoara Journal of Economics, 2012
The present research aims to see if the relationship between online satisfaction and online loyalty can still be validated given that the online buyer is more experienced now, due to the considerable increase in the number of online purchases. It also tries to validate website quality, online service quality as important antecedents of e-satisfaction ...
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Investigation of psychological dimensions of trust on e-loyalty

Journal of Islamic Marketing, 2015
Purpose – The purpose of this paper is to integrate extant literature on psychological dimensions and trust to develop a model of consumer e-loyalty. Design/methodology/approach – This paper develops four important psychological-based factors impacting consumer ...
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The Nature of E-Loyalty in B2C E-Commerce

2002
The present chapter discusses the nature of e-loyalty in B2C e-commerce. Based on previous theoretical work on loyalty in traditional commercial settings, we argue that highly affective forms of loyalty are unlikely to develop in online environments. Rather, we suggest that the e-commerce environment promotes self-sufficiency and mitigate the need for ...
Daniel Tomiuk, Alain Pinsonneault
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Usage of E-Loyalty Programs in Hospitality Industry

2016
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Yuksek, Gökçe, Yozcu, Özen Kırant
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Interceding of repurchase intention between e-loyalty and word of mouth advocacy: a study of behavioural consequences and antecedents of e-loyalty

International Journal of Electronic Business, 2023
Shabnam Gulati, Gursimranjit Singh, Arvind Kumar   +2 more
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A model of customer e-loyalty in the online banking [PDF]

Economics Bulletin, 2009
With the rapid growth of online banking, it has been reinforced that companies need to build and maintain loyal customers. This study models e-loyalty as the endogenous variable that includes three exogenous variables (website quality, corporate image and perceived social presence) and two mediating variables (satisfaction and trust).
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Internet Banking and e-Loyalty

Gestion 2000, 2018
Jean-Michel Sahut, Niaz Kammoun, Frédéric Teulon   +2 more
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Examining E-loyalty Model in Social Shopping Websites: the Impact of Social Shopping Website Quality on E-loyalty Formation

The purpose of this study is to examine the formation of customer e-loyalty to a social shopping website. The formation of customer e-loyalty to a social shopping website is examined based on cognitive-affective-conative-action loyalty framework. This study proposes that customer e-loyalty is strongly associated with website quality, e-satisfaction and
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Factors that are Influencing the E-Loyalty in the Marketplace

International Research Journal of Economics and Management Studies, 2023
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A Study of Customer E-Loyalty: The Role of Mediators

2014
This study aims to examine the relation between customer satisfaction and loyalty and introduce the roles of commitment, trust, involvement, and perceived value as the mediators in the formation of e-loyalty. A web based consumer survey was used for data collection.
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