This study aims to see whether the e-satisfaction variable can have a mediating effect on e-service quality and perceived ease of use on online repurchase intention on marketplace sites.
Bunga Chaniago +3 more
doaj +1 more source
Luxury Brand Equity in Online Channel: The Moderating Effect of Brand Trust
Branding strategy is important in the hyper-competitive luxury industry. In digitalized market environments, it is critical for luxury brands to transfer their established brand equity from the offline market to the online market.
Hyowon Hyun, JungKun Park, Weon Sang Yoo
doaj +1 more source
Investigating the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty (Case study: Divar website users) [PDF]
The purpose of this study is to investigate the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty of Divar website users.
Habibolah Danaei, Mersedeh Hashemi
doaj +1 more source
Examining E-Loyalty as A Marketing Strategy (Case Study of BPD Bali Mobile)
The utilization of mobile banking applications today greatly facilitates daily transactions to support human behaviour. This study aims to determine partially and simultaneously the effect of e-service quality, e-satisfaction, and e-trust on e-loyalty ...
Ida Ayu Iswari Pidada +1 more
doaj +1 more source
Antecedents to Websıte E-Commerce Satısfactıon and Loyalty
This study explores the major determinants of feedback on shopping satisfaction. This research is essential to provide empirical evidence about the factors that can ensure customer satisfaction and loyalty.
Effed Darta +2 more
doaj +1 more source
The Impact of Trustworthiness and Customer e-Loyalty and e-Satisfaction [PDF]
Trust, is tremendously essential element of basic human feelings (e.g., sincerity) in addition to being an element of website confidence in this digital world. In this regard, to enrich consumer’s trust in the comprehensive virtual environment, e-service providers or e-stores have to be trustworthy.
openaire +1 more source
DIGITAL PAYMENT TRANSFORMATION: THE ROLE OF THE TECHNOLOGY ACCEPTANCE MODEL TO REPURCHASE INTENTION
Changes in the interaction between humans and technology have begun. The existence of technological developments cannot be separated from changes in the pattern of public transactions, which were initially traditional systems into digital systems.
Timotius F.C.W. Sutrisno
doaj +1 more source
E-ticaret siteleri üzerinden gerçekleştirilen çevrimiçi alışverişlerde tüketiciler, satış sonrası hizmetler noktasında yüksek beklentilere sahip olabilmektedirler.
Talha Bayır
doaj +1 more source
PENGARUH E-SERVICE QUALITY TERHADAP E-SATISFACTION DAN E- LOYALTY NASABAH PENGGUNA MANDIRI ONLINE
This research aims to investigated the effect of e-service quality as independent variabel on e-customer satisfaction and e-customer loyalty as dependent variabel. This research is a quantitative approach with type of explanatory research.
Arief Budiman +2 more
doaj +1 more source
Studying the Impact of Egyptian Hotels' Websites Marketing on Customers' E-Satisfaction
The purpose of this research is to study the impact of Egyptian hotels' websites marketing on customer e-satisfaction and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system convenience, system safety, service quality, expectations and perceptions for hotel services and facilities, and ...
Nancy Awadallah, Sherif Gamal Saad
openaire +1 more source

