Unveiling E-satisfaction and E-loyalty: contrasting the user experience of E-wallet among millennials in Indonesia [PDF]
Journal of the Academy of Business and Emerging MarketsThis study explores how Fear of Missing Out (FOMO) influences the digital payment behavior of millennials across OVO and GoPay digital payment platforms.
Ina Kartika Wati +2 more
doaj +1 more source
Knowledge-based banking: The bankers’ experience on OKS (Online Knowledge Sharing) [PDF]
, 2009 This paper outlines the results from a web-based survey of first time users of a bankers online knowledge sharing. Palmer´s web metrics were used to investigate the effects of key website characteristics on intention to return, satisfaction and self ...
Mohammad Yusof, Zawiyah +1 more
core +1 more source
An Empirical Study on Exploring Relationship among Information Quality, E-satisfaction, E-trust and Young Generation’s Commitment to Chinese Online Retailing [PDF]
Journal of Competitiveness, 2014 The purpose of this study is to investigate the relationship among online retailing information quality, e-satisfaction, e-trust and young generation customer’s commitment in mainland China.
Ziaullah Muhammad +3 more
doaj +1 more source
From Boomers to Millennials: unraveling the complexities of online shopping behavior in Indonesia [PDF]
Innovative MarketingThis study examines the intricate dynamics of utilitarian browsing, hedonic browsing, electronic word of mouth (e-WOM), e-satisfaction, and e-loyalty across three generational cohorts –Millennials, Gen X, and Baby Boomers – in Indonesian online ...
Widarto Rachbini +4 more
doaj +1 more source
Buletin Riset Psikologi dan Kesehatan Mental, 2022 Penelitian ini bertujuan untuk menguji kekuatan pengaruh dari e-service quality dan e-trust terhadap e-satisfaction pengguna Grab-Food dari Generasi Z. Penelitian ini melibatkan 98 responden pada usia lebih dari 12 tahun.
Salsabilla Aryshia Putri +1 more
doaj +1 more source
TourismThe emergence of e-tourism in the current digital era has completely changed how people plan their trips and enjoy their entire trip. The goal of the current study is to ascertain how e-tourism ethics and e-revisit intentions are related.
Shakeel Basheer +3 more
doaj +1 more source
The Impact of Customer Experience of Artificial Intelligence on Customer E-satisfaction, Customer Trust in Online Shopping, and Customer Online Purchase Intention in the Insurance Industry [PDF]
رویکردهای نوین در مدیریت و بازاریابیThe aim of this study is to investigate the impact of customer experience of artificial intelligence on customer electronic satisfaction, customer trust in online shopping, and customer online shopping intention.
seyyedmojtaba mirfazli +3 more
doaj +1 more source
A User Readiness Model of Social Media for Learning among Polytechnic Students in Nigeria [PDF]
, 2019 The adoption of Internet resources for learning continues to grow in the world today. Despite the abundant benefit of utilizing social media due to the growth of web 2.0, an internet resource for communication and interaction, its use has not been fully ...
Abubakar, Nura Anka +3 more
core +2 more sources
Pengaruh E-Service Quality Terhadap E-Satisfaction pada Pengguna Aplikasi
Jurnal Sosial Sains, 2021 Pada zaman modern ini, pengguna internet semakin canggih. Teknologi saat ini pun sudah dikenal luas kecanggihannya oleh masyarakat dan sudah digunakan baik itu dari kalangan anak-anak bahkan sampai kalangan orang dewasa. Salah satu pengaruh dari hadirnya internet pada kegiatan komunikasi ialah hadirnya beragam jenis media sosial.
Susan Huasry Warti Loah, Rachman Mulyadi
openaire +2 more sources
The relationship between ecrm implementation and eloyalty at different adoption stages of transaction cycle: A conceptual framework and hypothesis [PDF]
, 2009 The purpose of this paper is to propose a model for the relationship between eCRM and E-loyalty by conceptualizing that e-loyalty is influenced by e-satisfaction, e-trust, and multi-dimensional aspects of eCRM.
Alhaiou, T, Ali, M, Irani, Z
core