Pattern of Identifying Factors Affecting Formation Process of Customer Loyalty in Electronic Stores [PDF]
پژوهشهای مدیریت عمومی, 2011 E-loyalty refers to stable support of e-tail customers and trying to address the issue of loyalty in the electronic environment. This term, e-loyalty combines two areas of information technology in the Internet and the concept of loyalty in behavioral ...
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The Spirit of Society Journal: International Journal of Society Development and Engagement, 2023 The study of this research can draw implications for practitioners. From the results reported, there are three factors e-trust, e-satisfaction and e-loyalty that influence customers' online refurbishment intention at online stores. Cahaya Abadi Computer
I Putu Artaya, Made Kamisutara
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Unveiling E-satisfaction and E-loyalty: contrasting the user experience of E-wallet among millennials in Indonesia [PDF]
Journal of the Academy of Business and Emerging MarketsThis study explores how Fear of Missing Out (FOMO) influences the digital payment behavior of millennials across OVO and GoPay digital payment platforms.
Ina Kartika Wati +2 more
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From Boomers to Millennials: unraveling the complexities of online shopping behavior in Indonesia [PDF]
Innovative MarketingThis study examines the intricate dynamics of utilitarian browsing, hedonic browsing, electronic word of mouth (e-WOM), e-satisfaction, and e-loyalty across three generational cohorts –Millennials, Gen X, and Baby Boomers – in Indonesian online ...
Widarto Rachbini +4 more
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An Empirical Study on Exploring Relationship among Information Quality, E-satisfaction, E-trust and Young Generation’s Commitment to Chinese Online Retailing [PDF]
Journal of Competitiveness, 2014 The purpose of this study is to investigate the relationship among online retailing information quality, e-satisfaction, e-trust and young generation customer’s commitment in mainland China.
Ziaullah Muhammad +3 more
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Buletin Riset Psikologi dan Kesehatan Mental, 2022 Penelitian ini bertujuan untuk menguji kekuatan pengaruh dari e-service quality dan e-trust terhadap e-satisfaction pengguna Grab-Food dari Generasi Z. Penelitian ini melibatkan 98 responden pada usia lebih dari 12 tahun.
Salsabilla Aryshia Putri +1 more
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TourismThe emergence of e-tourism in the current digital era has completely changed how people plan their trips and enjoy their entire trip. The goal of the current study is to ascertain how e-tourism ethics and e-revisit intentions are related.
Shakeel Basheer +3 more
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The Impact of Customer Experience of Artificial Intelligence on Customer E-satisfaction, Customer Trust in Online Shopping, and Customer Online Purchase Intention in the Insurance Industry [PDF]
رویکردهای نوین در مدیریت و بازاریابیThe aim of this study is to investigate the impact of customer experience of artificial intelligence on customer electronic satisfaction, customer trust in online shopping, and customer online shopping intention.
seyyedmojtaba mirfazli +3 more
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A snapshot of online learners: e-Readiness, e-Satisfaction and expectations
The International Review of Research in Open and Distributed Learning, 2015 The popularity of online programs that educational institutions offer is continuously increasing at varying degrees, with the major demand coming from adult learners who have no opportunity to access traditional education. These adult learners have to be sufficiently ready and competent for online learning, and have their own varied expectations from ...
Ilgaz, Hale, Gülbahar, Yasemin
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Investigating the Individual and Organizational Factors Affecting E-loyalty with the Mediating Role of E-satisfaction [PDF]
کاوشهای مدیریت بازرگانی, 2018 Providing electronic banking (E-banking) services is of a noteworthy role in continuing the competition in the market. Increasing expectations of customers for ideal services in the field of E-banking and the presence of rival trades show the importance ...
Hadi Teimouri +1 more
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