Journal the Winners, 2021 The goal of the research was to examine the effect of social media marketing, e-service quality, and e-satisfaction on customer engagement. The research was conducted at Bina Nusantara University (Binus) with a sample of 100 students from Generation Z ...
Freddy Pandapotan Simbolon, Lena Yanti
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THE EFFECT OF E-SATISFACTION, E-TRUST, AND PERCEIVED VALUE ON BUKALAPAK CONSUMERS’ REPURCHASE INTENTION [PDF]
Eurasia: Economics & Business, 2023 The existence of e-commerce in Indonesia has a good opportunity. In addition to help increasing Indonesia’s economic, e-commerce also changes consumer behavior on shopping.
Ambalika N., Komang A.D., Sutikno B.
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THE INFLUENCE OF E-SERVICE QUALITY TOWARD E-SATISFACTION, E-TRUST, E-WORD OF MOUTH AND ONLINE REPURCHASE INTENTION: A STUDY ON THE CONSUMERS OF THE THREE-STAR HOTELS IN LAMPUNG [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2019 The development of business through internet media (e-business) is increasingly prevalent throughout the world. Information and communication technology has also caused borderless relations and caused significant social, economic and cultural changes to ...
Saodin, Suharyono, Arifin Z., Sunarti
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Pattern of Identifying Factors Affecting Formation Process of Customer Loyalty in Electronic Stores [PDF]
پژوهشهای مدیریت عمومی, 2011 E-loyalty refers to stable support of e-tail customers and trying to address the issue of loyalty in the electronic environment. This term, e-loyalty combines two areas of information technology in the Internet and the concept of loyalty in behavioral ...
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Antecedents of E-Satisfaction in Online Retailing:An Empirical Study
Management Dynamics, 2022 Purpose: the main purpose of the study was to examine the factors that affect customer satisfaction in online retailing in Indian context and identify the relative influence of factors. A theoretical model was derived in accordance with the literature and was tested empirically.
Urooj Ahmad Siddiqui, M. S. Khan
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Unveiling E-satisfaction and E-loyalty: contrasting the user experience of E-wallet among millennials in Indonesia [PDF]
Journal of the Academy of Business and Emerging MarketsThis study explores how Fear of Missing Out (FOMO) influences the digital payment behavior of millennials across OVO and GoPay digital payment platforms.
Ina Kartika Wati +2 more
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The Spirit of Society Journal: International Journal of Society Development and Engagement, 2023 The study of this research can draw implications for practitioners. From the results reported, there are three factors e-trust, e-satisfaction and e-loyalty that influence customers' online refurbishment intention at online stores. Cahaya Abadi Computer
I Putu Artaya, Made Kamisutara
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An Empirical Study on Exploring Relationship among Information Quality, E-satisfaction, E-trust and Young Generation’s Commitment to Chinese Online Retailing [PDF]
Journal of Competitiveness, 2014 The purpose of this study is to investigate the relationship among online retailing information quality, e-satisfaction, e-trust and young generation customer’s commitment in mainland China.
Ziaullah Muhammad +3 more
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Effects of Service Quality on Clothing E-Commerce Customer Satisfaction and E-Brand Loyalty
, 2022 : With the expansion of technologies and increasing use of internet, the online market is blooming at a noticeable rate. Online Shopping is now a well-known term for the people of all ages.
Assist. Prof. Dr. Muhammed Talha Narci +1 more
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From Boomers to Millennials: unraveling the complexities of online shopping behavior in Indonesia [PDF]
Innovative MarketingThis study examines the intricate dynamics of utilitarian browsing, hedonic browsing, electronic word of mouth (e-WOM), e-satisfaction, and e-loyalty across three generational cohorts –Millennials, Gen X, and Baby Boomers – in Indonesian online ...
Widarto Rachbini +4 more
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