Results 11 to 20 of about 315,816 (169)

The Role of Service Quality on Customer Satisfaction in Internet Retailing: A Comparative Study of Apparel and Book Industries

Journal of Transportation and Logistics, 2016
The aim of this research is to investigate the effects of perceived e-service quality on e-satisfaction and to demonstrate how these effects differ in several business industries. In this context, customers of two competing brands from different sectors (
Zehra Bozbay, Yılmaz Yaman, Erdem Özkan   +2 more
doaj   +1 more source

Changing Consumer Behavior Influenced By Socioeconomic Challenges: The Impact of Industry 4.0 on the Market of Electrical Devices [PDF]

SocioEconomic Challenges
The 4th industrial age triggers a new business environment. E-commerce has significantly transformed socioeconomic landscapes by reshaping traditional business models and consumer practices.
Rumana Siddika Marufa, Md Yusuf Hossein Khan, Md. Alomgir Hossen   +2 more
doaj   +1 more source

Measuring the Mediating Roles of E-Trust and E-Satisfaction in the Relationship between E-Service Quality and E-Loyalty: A Structural Modeling Approach

Mathematics, 2022
Despite a plethora of research studies on service quality, in general, and electronic (e) service quality, in particular, studies often focus on either understating the dimensions of e-service quality or its direct relationship with other variables such ...
Abdullah F. Alnaim, Abu Elnasr E. Sobaih, Ibrahim A. Elshaer   +2 more
doaj   +1 more source

E-service quality, e-trust, brand image, customer e-satisfaction, and e-loyalty in the Vietnamese e-banking industry [PDF]

Banks and Bank Systems
Type of the article: Research Article AbstractIn recent years, rapid developments in information technology and the widespread use of the Internet have substantially altered the way organizations engage with customers.
Bui Hong Diep, Dam Tri Cuong
doaj   +1 more source

THE INTERVENING ROLE OF E-SATISFACTION IN RELATIONSHIPS BETWEEN E-SERVICE QUALITY AND E-LOYALTY: CASE OF BNI MOBILE BANKING IN INDONESIA

Jurnal Aplikasi Manajemen, 2023
Banking as a financial intermediary institution can play a role in encouraging domestic economic growth which can help develop the economy in various regions.
Tasya Yesica Utomo, Agus Maolana Hidayat
doaj   +1 more source

A Study Of Investor Financial Behavior on Online Trading System in Indonesian Stock Exchange: E-Satisfaction, E-Loyalty, And E-Trust

Journal of Economics, Business & Accountancy Ventura, 2020
The online trading system allows traders to enter orders directly into the system via electronic media immediately and directly. This condition will affect the level of customer satisfaction while increasing customer loyalty.
Rohmad Fuad Armansyah
doaj   +1 more source

ANALYSIS OF THE RELATIONSHIP BETWEEN E-SERVICE QUALITY, CUSTOMER SATISFACTION, AND CONSUMER BEHAVIORAL INTENTIONS: A CASE STUDY OF ONLINE-BASED AGRIBUSINESS COMPANIES IN MALANG CITY [PDF]

Russian Journal of Agricultural and Socio-Economic Sciences, 2019
The trend of internet uses in daily activities causes changes in the way business and society work. Business owners are now competing to offer better products and switch to online transactions. This intense competition causes marketers to find ways to be
Intan D.R., Setiawan B., Shinta A.
doaj   +1 more source

Customer Engagement in Higher Education: How Important the Role of Social Media Marketing, E-Service Quality, and E-Satisfaction for Generation Z Students?

Journal the Winners, 2021
The goal of the research was to examine the effect of social media marketing, e-service quality, and e-satisfaction on customer engagement. The research was conducted at Bina Nusantara University (Binus) with a sample of 100 students  from Generation Z ...
Freddy Pandapotan Simbolon, Lena Yanti
doaj   +1 more source

THE EFFECT OF E-SATISFACTION, E-TRUST, AND PERCEIVED VALUE ON BUKALAPAK CONSUMERS’ REPURCHASE INTENTION [PDF]

Eurasia: Economics & Business, 2023
The existence of e-commerce in Indonesia has a good opportunity. In addition to help increasing Indonesia’s economic, e-commerce also changes consumer behavior on shopping.
Ambalika N., Komang A.D., Sutikno B.
doaj  

THE INFLUENCE OF E-SERVICE QUALITY TOWARD E-SATISFACTION, E-TRUST, E-WORD OF MOUTH AND ONLINE REPURCHASE INTENTION: A STUDY ON THE CONSUMERS OF THE THREE-STAR HOTELS IN LAMPUNG [PDF]

Russian Journal of Agricultural and Socio-Economic Sciences, 2019
The development of business through internet media (e-business) is increasingly prevalent throughout the world. Information and communication technology has also caused borderless relations and caused significant social, economic and cultural changes to ...
Saodin, Suharyono, Arifin Z., Sunarti
doaj   +1 more source