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Customer orientation of service employees
International Journal of Service Industry Management, 2004With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service firms' success. Drawing on a deductively derived four‐dimensional conceptualization of the customer orientation of service personnel, consisting of employees ...
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Beyond orientation: Assimilating new employees
Human Resource Management, 1982T K, Meier, S, Hough
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Action-oriented employee training.
Occupational health; a journal for occupational health nurses, 1994Hasle, P., Schmidt, E.
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Employee Green Behavior as the Core of Environmentally Sustainable Organizations
Annual Review of Organizational Psychology and Organizational Behavior, 2023exaly
Green Human Resource Management and Employee Green Behavior: An Empirical Analysis
Corporate Social Responsibility and Environmental Management, 2020Richa Chaudhary
exaly
Does the stock market fully value intangibles? Employee satisfaction and equity prices
Journal of Financial Economics, 2011Alex Edmans
exaly