Results 101 to 110 of about 793,392 (257)
Verimlilik DergisiAmaç: Bu araştırmada, otel çalışanlarının yöneticileriyle yaşadıkları örgütsel çatışmalarda tercih ettikleri çatışma çözme yöntemlerinin örgütsel sinizme olan etkisini tespit etmek ve çatışmaya uygun olarak çalışanların sinik davranışlarının ...
Aziz Gökhan Özkoç, Ayşenur Kayacı
doaj +1 more source
Journal of Consumer Behaviour, EarlyView.ABSTRACT Online fan communities are important peripheral arenas for sports consumption. However, the psychological and social mechanisms that sustain engagement across these digital spaces are not sufficiently understood. This study thus investigates how Orientation Toward Sporting Events (OSE) drives fan page engagement and, subsequently, satisfaction.
Hamid Shaker +3 more
wiley +1 more source
Tourism and HospitalitySustainable innovation presents a significant challenge for modern organizations as they operate in an ever-evolving and complex global environment. It requires creating and adopting new products, services, or processes that are not only economically ...
Ahmed Mohamed Hasanein +3 more
doaj +1 more source
Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley +1 more source
This collection contains photocopies of the records and correspondence associated with the Rock Hotel Hospital, which operated during the Civil ...
Rock Hotel Hospital. (Little Rock, Ark.)
core +1 more source
The Price of Circularity: Exploring the Determinants of Consumer Willingness to Pay
Corporate Social Responsibility and Environmental Management, EarlyView.ABSTRACT The transition towards a circular economy (CE) requires not only technological and organisational innovation but also consumer engagement in adopting circular products. A key driver of this process is consumers' stated willingness to pay (WTP) a premium, which remains constrained by psychological, perceptual and contextual barriers.
Valerio Muto +3 more
wiley +1 more source
The assessment of motivation in the Saint Paul Hotel employees [PDF]
, 2002 Plan BKey words: hospitality and tourism, employees’ motivation, turnover, absenteeism, human resource. The collective hotel industry is a significant parrot of the world tourism industry.
Petcharak, Pattarinee
core
Corporate Social Responsibility and Environmental Management, EarlyView.ABSTRACT This study examines the effect of green transformational leadership (GTL) on green employee voice (GEV) in the tourism sector. In addition, drawing on Social Learning Theory, it determines how leaders influence employees' proactive environmental behaviors and identifies the mediating roles of green psychological climate (GPC) and green work ...
Evrim Tartan Selçuk, Gökhan Kerse
wiley +1 more source
Assessment of guest satisfaction of service quality of the hotel [PDF]
, 2001 Plan BThe purpose of this study was to examine and describe hotel guests’ perception of service quality in relation to service training in the hotel. This study investigated how to improve service quality through service satisfaction survey.
Yun, Seonhwa
core
Corporate Social Responsibility and Environmental Management, EarlyView.ABSTRACT Research on readiness and maturity for the smart circular economy (SCE) remains fragmented, especially in the hospitality sector. This study develops a multidimensional framework that integrates the principles of the circular economy, Industry 4.0, and sustainability performance in the context of tourist accommodations.
Rafael Mora‐Contreras +5 more
wiley +1 more source