Results 11 to 20 of about 4,321,512 (302)

Hotel services quality aspects

open access: yesРозвиток методів управління та господарювання на транспорті, 2021
The article defines the concept of hotel service quality as a set of properties and characteristics of hotel services, formed by the relationship of all stakeholders in their provision, potentially or actually able to most effectively meet the ...
Yuliia Navrozova
doaj   +2 more sources

MAIN COMPONENTS OF HOTEL ACTIVITIES IN THE TODAY’S CONDITIONS

open access: yesAktualʹnì Problemi Rozvitku Ekonomìki Regìonu, 2019
In recent years, the accelerated development of the world hotel industry has followed. Expansion of the market of hotel services, quality service of rendering of hotel services, professionalism of the personnel, use of modern technologies in work of ...
I. Rumiantseva
doaj   +1 more source

Understanding customer experience with Vietnamese hotels by analyzing online reviews

open access: yesHumanities & Social Sciences Communications, 2023
On the post-pandemic recovery green economy track, especially in the hospitality and tourism industry, businesses must accelerate digital transformation and enter the race to increase customer experience.
Ha Thi Thu Nguyen, Trung Xuan Nguyen
doaj   +1 more source

Implementasi Metode Hear Them Out, Empathize, Apologize dan Taking Proper Action and Follow Up (Head) Sebagai Pelayanan Prima Bisnis Perhotelan

open access: yesAscarya, 2021
The purpose of this study was to determine the effect of hotel service quality on customer satisfaction. This research is a type of library research (library research). Sources of data studied in this research are books, scientific articles from journals,
Yusuf Ihza Mahendra   +1 more
doaj   +1 more source

The Gaps in the Quality of Hotel Services in Poland

open access: yesEUROPEAN RESEARCH STUDIES JOURNAL, 2020
Purpose: The study's objective is to assess the perceived quality of hospitality services in Poland in the view of domestic and foreign customers by determining the gaps between the perception of service during a guest's stay at a hotel and the quality guaranteed by 3-star hotels.
Mazurek-Kusiak, Anna, Sawicki, Boguslaw
openaire   +3 more sources

The importance of intangible elements in the assessment of service quality in hotels in Kolubara District

open access: yesMенаџмент у хотелијерству и туризму, 2020
One of the hotel companies’ key strategies in terms of increasing domestic and international competition is that the hotel service offer reflects a high quality level.
Milan Vujić   +2 more
doaj   +1 more source

Modern trends in hotel industry [PDF]

open access: yesEkonomski Pogledi, 2013
The basic prerequisite for successful business of any hotel is a satisfied customer. Success in business means constant innovation in the quality of hotel products and services, that will contribute to the differentiation in the market and achieve ...
Sekulić Dejan, Mandarić Marija
doaj   +1 more source

Hotel Malaposta [PDF]

open access: yes, 2015
Endereço do hotel: Rua da Conceição 80, 4050-214 Porto, Portugal, Telefone:+351 22 339 1920. O panfleto vale 10% de desconto na próxima estadia, com validade de 1 ano.
Hotel Malaposta
core   +1 more source

Role of the Green Supply Chain on Improving the Quality of Hotels Services: A Field Study in the Hotels of the Capital City of Sana'a

open access: yesمجلة جامعة العلوم والتكنولوجيا للعلوم الإدارية والإنسانية, 2023
This study aimed to investigate the impact of green supply chains on the enhancement of hotel service quality within the hotels of the capital city of Sana’a. Furthermore, the research sought to examine the adjusted role of hotel size in influencing the
Jamal Nasser Ali Al-Kamim   +1 more
doaj   +1 more source

OUTSOURCING OF HOTELS BUSINESS ENTERPRISES

open access: yesAktualʹnì Problemi Rozvitku Ekonomìki Regìonu, 2019
The article analyzes the features of outsourcing in the hospitality industry. Outsourcing implies the existence of business processes that are passed on the basis of the contract of a long period of another organization that simplifies any field of ...
I. Mendela
doaj   +1 more source

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