Results 1 to 10 of about 695,259 (213)
Behavior of Internal Customer in Family Business: Strategies and Actions for Improving Their Satisfaction [PDF]
Frontiers in Psychology, 2017 Determining the relevant aspects of family businesses (FBs) that make them increasingly competitive is the main objective of researchers in this field.
Santiago Gutiérrez-Broncano +2 more
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Minority Stress of Workers as Internal Customers: A Case Study in Turkey [PDF]
Athens Journal of Business & Economics, 2023 LGBT+ workers are invisible in Turkish work life. This paper aims to investigate LGBT+ workers as internal customers and how their performance in the workplace is affected by minority stress.
Deniz Akgül, Vildan Güneş
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Innovative approaches to assessing the level of internal customer satisfaction [PDF]
Економічний вісник Державного вищого навчального закладу Український державний хіміко-технологічний університет, 2020 In the article the concept of internal customer satisfaction is considered. The assessment of such an indicator is quite new, but very relevant for Ukrainian management. It helps to assess the level of cooperation between departments, to see the problems
Riabtseva O.E., Masiuk N.O.
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International management of customer orientation [PDF]
European J. of International Management, 2020 This study investigates the role of customer orientation of service employees (COSE) and its influence on customer satisfaction and on electronic word of mouth (e-WOM), with a focus on international management. An empirical study was conducted amongst hotel customers with a final valid sample of 265 respondents.
González-Porras, J. +3 more
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Internal Customers and Internal Suppliers [PDF]
Journal of Marketing Research, 1996 To push a customer and market orientation deep into the organization, many firms have adopted systems by which internal customers evaluate internal suppliers. The internal supplier receives a larger bonus for a higher evaluation. The authors examine two internal customer-internal supplier incentive systems.
Hauser, John R. +2 more
openaire +2 more sources
PLoS ONE, 2023 With the concept of "healthy lifestyle" deeply rooted in people's minds, the sports service industry is thriving, which has resulted in intense competition. The sports service industry must improve its service quality to be competitive.
Shi Qi Xu +4 more
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Cogent Business & Management, 2021 This study explores how internal marketing influences employees’ perceived ability to deliver service quality in the conventional banking industry in Oman.
Leigh de Bruin +2 more
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Journal of Transportation and Logistics, 2023 The objective of this research is to investigate the impact of internal integration on speed and reliability in logistics and the mediating role of customer integration. Toward this aim, the study collected data from 161 manufacturing companies operating
Ahmet Çetindaş, Mazlum Çelik
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The effects of supply chain information integration on organizational performance in food small industry [PDF]
Management Science Letters, 2019 This study aims to examine the effect of supply chain information integration consisting of internal and exter-nal Information Integration on organizational performance, which consists of customer satisfaction, supply chain performance, and financial ...
Sambudi Hamali +3 more
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Frontiers in Psychology, 2022 There has been a rejuvenated interest from researchers and scholars regarding the various ways in which organizations can enhance their overall brand performance.
Zhifang Yu
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