Results 261 to 270 of about 3,951,757 (355)
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Internal Marketing and Internal Customer: A Review, Reconceptualization, and Extension
Journal of Relationship Marketing, 2020In the last several decades the internal marketing (IM) concept has emerged as a key notion in marketing and human resource management (HRM) debates on future development. IM refers to the fact that the concept of external marketing to apply inside of an
Yu-Ting Huang
semanticscholar +1 more source
Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers
Journal of Islamic Marketing, 2021Purpose This study aims to find the determinants of internal and external customer satisfaction of Islamic banks of Pakistan through service quality indicators that are assurance, reliance, empathy, tangibility, responsiveness.
Syed Tehseen Jawaid +3 more
semanticscholar +1 more source
Quality Management in Health Care, 1993
To realize the full potential of CQI, the needs of internal customers throughout the health care organization must be met. This is best done through a collaborative customer-supplier dialogue, where suppliers take the initiative to understand their internal customers' needs and make their own requirements clear.
G H, Labovitz, M, Lowenhaupt
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To realize the full potential of CQI, the needs of internal customers throughout the health care organization must be met. This is best done through a collaborative customer-supplier dialogue, where suppliers take the initiative to understand their internal customers' needs and make their own requirements clear.
G H, Labovitz, M, Lowenhaupt
openaire +2 more sources
Role of internal service quality in enhancing patient centricity and internal customer satisfaction
International Journal of Pharmaceutical and Healthcare Marketing, 2018Purpose The purpose of this paper is to identify the antecedents and outcomes of internal service quality (ISQ) in a health-care environment. The relationships among the heterogeneous health-care environment, coordinated care, perceived organisational ...
G. Prakash, S. Srivastava
semanticscholar +1 more source
Internal marketing, service quality and perceived customer satisfaction
, 2020Purpose This study aims to explore the extent to which internal marketing influences employees’ perceived ability to deliver service quality in the Islamic banking industry in Oman.
L. R. Bruin +2 more
semanticscholar +1 more source
, 2020
Purpose Salespeople frequently face the predicament of wanting to protect their market knowledge from coworkers while not appearing recalcitrant. Considering the choice of disclosing information or refusing to disclose, they may choose a third option ...
Nawar N. Chaker +3 more
semanticscholar +1 more source
Purpose Salespeople frequently face the predicament of wanting to protect their market knowledge from coworkers while not appearing recalcitrant. Considering the choice of disclosing information or refusing to disclose, they may choose a third option ...
Nawar N. Chaker +3 more
semanticscholar +1 more source
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Internet Research, 2023PurposeThis study investigates whether and how the service quality of artificial intelligence (AI) chatbots affects customer loyalty to an organization.Design/methodology/approachBased on the sequential chain model of service quality loyalty, this study ...
Qian Chen +3 more
semanticscholar +1 more source
Surveying Your Internal Customers
Nursing Management (Springhouse), 1998Internal customers often are overlooked when business techniques are applied. By applying common external customer satisfaction survey techniques to internal business functions, one hospital identified areas for improvement.
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MANAGING INTERNATIONAL CUSTOMER SERVICE
International Marketing Review, 1985Domestic distribution operations have long understood the values of a strong customer service network. Now it's time for exporters to realize its worth, too. A new survey shows dramatically how US companies are souring foreign customers on their product offerings, largely because the Americans have chosen to leave pre‐sale and follow‐up service ...
Martin Christopher +2 more
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Business Strategy and the Environment, 2018
Although green customer and supplier integration have gained much attention, how it affects green innovation performance is still unclear. This study examines the direct and interaction effects of green customer and supplier integration on green ...
Longzheng Du +2 more
semanticscholar +1 more source
Although green customer and supplier integration have gained much attention, how it affects green innovation performance is still unclear. This study examines the direct and interaction effects of green customer and supplier integration on green ...
Longzheng Du +2 more
semanticscholar +1 more source