Results 61 to 70 of about 16,786 (264)
South African Journal of Economic and Management SciencesBackground: The rise of online fashion retailing has intensified competition and encouraged many brands to adjust their marketing efforts. Although deceptive advertising may deliver short-term results, it can damage consumer trust and satisfaction ...
Mia Bothma, Benecia van Staden
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ANALISIS KINERJA DENGAN METODE BALANCED SCORECARD PADA RSUD.S.K.LERIK KOTA KUPANG
Journal of Management Small and Medium Enterprises (SME's), 2019 This research aim to know the performance of RSUD S. K. Lerik Kota Kupang that measured by Balanced Scorecard approaching. The research method is case study, with analytical technique referring to Balanced Scorecard approaching, those are Financial ...
Herny Ellen Djunina +2 more
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EXQ: development and validation of a multiple-item scale for assessing customer experience quality [PDF]
, 2010 Positioned in the deliberations related to service marketing, the conceptualisation of service quality, current service quality measurements, and the importance of the evolving construct of customer experience, this thesis develops and validates a ...
Klaus, Philipp
core
Business Strategy and the Environment, EarlyView.ABSTRACT As firms increasingly incorporate environmental, social, and governance (ESG) concerns into their strategic agendas, stakeholder legitimacy—an audience‐conferred judgment of organizational appropriateness—has become pivotal. We theorize legitimacy as expanding a hybrid response portfolio in which firms may pursue substantive change (business ...
Min‐Jae Lee +3 more
wiley +1 more source
Extent of Systems Performance of Caraga State University, Butuan City, Mindanao, Philippines
JPAIR, 2012 This study adopted a descriptive survey design to assess the extent of systems performance processes of Caraga State University in Butuan City, Mindanao, Philippines with the aim of gauging the extent of systems performance processes as rated by 164 ...
Alvaro L. Salingay
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Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction
, 2022 Background and aim - The objective and research question is to measure the satisfaction of internal customers with various real estate services in the context of the operational utilization phase.
Lill, Susanne (author) +3 more
core
A Business Framework for Product Take‐Back—A Structured Multiple‐Case Analysis
Business Strategy and the Environment, EarlyView.ABSTRACT The potential of take‐back systems remains largely unrealized as initiatives have proven difficult to implement in practice. The question is why we do not see more take‐back systems given the substantial environmental benefits. We try to understand the challenges and stumbling blocks in setting up take‐back from a business perspective.
Rasmus Jørgensen, Torben Pedersen
wiley +1 more source
, 2003 Plan BThe benefits of good customer satisfaction on business as well as the costs of poor customer satisfaction have been clearly demonstrated in the research literature.
Davis, G. Scott
core
Business Strategy and the Environment, EarlyView.ABSTRACT The critical role of small and medium‐sized enterprises (SMEs) in driving economic growth through employment generation and innovation cannot go unseen, especially the efforts of small firms in promoting sustainable entrepreneurship. With more market and consumer focus on sustainability and the shift toward eco‐friendly products, SMEs can ...
Nasser Hadi Alajmi
wiley +1 more source
INTERNAL SERVICE QUALITY PADA SMA DI KECAMATAN RONGKOP DAN KARANGMOJO KABUPATEN GUNUNGKIDUL
Ideguru, 2017 SERVQUAL model developed by Parasuraman, Zeitaml & Berry (1985) has been widely used to measure external customer satisfaction, but the models to measure internal customer satisfaction in the field of education in Indonesia is still rarely done, so in ...
Rinto Bayu Wibowo
doaj