Results 81 to 90 of about 322,074 (344)

A Business Framework for Product Take‐Back—A Structured Multiple‐Case Analysis

Business Strategy and the Environment, EarlyView.
ABSTRACT The potential of take‐back systems remains largely unrealized as initiatives have proven difficult to implement in practice. The question is why we do not see more take‐back systems given the substantial environmental benefits. We try to understand the challenges and stumbling blocks in setting up take‐back from a business perspective.
Rasmus Jørgensen, Torben Pedersen
wiley   +1 more source

INTERNAL SERVICE QUALITY PADA SMA DI KECAMATAN RONGKOP DAN KARANGMOJO KABUPATEN GUNUNGKIDUL

Ideguru, 2017
SERVQUAL model developed by Parasuraman, Zeitaml & Berry (1985) has been widely used to measure external customer satisfaction, but the models to measure internal customer satisfaction in the field of education in Indonesia is still rarely done, so in ...
Rinto Bayu Wibowo
doaj  

Container Scheduling considering Customer Satisfaction in the Context of Internal Circulation [PDF]

E3S Web of Conferences
As China’s foreign trade continues to progress, a trade surplus in inland container transportation has emerged. At the same time, businesses need to not only focus on transportation tasks but also prioritize customer service requirements.
Wang Xiangyue
doaj   +1 more source

An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance [PDF]

, 2012
Key Findings • Organizations using high-involvement work practices have lower rates of quits, dismissals, and total turnover, which in turn leads to higher rates of customer satisfaction.
Center for Advanced Human Resource Studies
core   +1 more source

Pembangunan augmanted reality (AR) bagi matapelajaran sains (sistem suria) [PDF]

, 2020
Kajian ini bertujuan untuk membangunkan aplikasi augmented reality bag itopik sistem suria untuk pembelajaran murid-murid Tahun Empat. Aplikasi ini berperanan sebagai penggayaan ilmu yang menggunakan elemen-elemen multimedia dalam pengajaran dan ...
Ali, Azila, Mat Nain, Nazleeza Azmira
core  

Resource‐Centered Transformation Paths: The Role of Digital Transformation in Optimizing SME Resources for Sustainable Entrepreneurship

Business Strategy and the Environment, EarlyView.
ABSTRACT The critical role of small and medium‐sized enterprises (SMEs) in driving economic growth through employment generation and innovation cannot go unseen, especially the efforts of small firms in promoting sustainable entrepreneurship. With more market and consumer focus on sustainability and the shift toward eco‐friendly products, SMEs can ...
Nasser Hadi Alajmi
wiley   +1 more source

Rancangan Perbaikan Kualitas Pelayanan Di Pusat Pelayanan Pelanggan Pt.x Dengan Pendekatan Model Servqual Dan Intqual [PDF]

, 2014
Telecommunications business competition in the era of globalization increase strictly. Good service quality becomes an important key to win the competition. The visitors' feedbacks of customer service centre PT. X indicate dissatisfaction with personnel
Nazaruddin, N. (Nazaruddin), Sinulingga, S. (Sukaria), Subahagia, M. (Margie)   +2 more
core  

Internalization of Management Systems and Eco‐Product Innovation: The More the Better?

Business Strategy and the Environment, EarlyView.
ABSTRACT Environmental challenges demand urgent and strategic responses from firms. Eco‐product innovation (EPI) is a key approach to reducing environmental impact while preserving competitiveness. This research analyses the relationship between EPI and the internalization of management system (MS) certifications, focusing on ISO 9001, ISO 14001, and ...
Alfonso Hernandez‐Vivanco, Jonathan Calleja‐Blanco, Merce Bernardo   +2 more
wiley   +1 more source

An international index for customer satisfaction in the construction industry

International Journal of Construction Management, 2014
In a competitive business environment, like construction, achieving customer satisfaction has been identified as a key measure for the success of construction projects and an effective tool for sustaining competitive advantage. This perspective emerges from the crucial role played by customers as the core of the construction industry and a driving ...
openaire   +2 more sources

Peranan Complaint Handling dan Service Recovery oleh Customer Service (Cs) dalam Rangka Meningkatkan Kepuasan dan Loyalitas Nasabah [PDF]

, 2011
Customer service (CS), as frontliners officers who deal directly with customers, have a great influence in improving customer satisfaction and loyalty.
Pandia, F. (Frianto), Yanto, H. E. (Hendro)   +1 more
core