Results 81 to 90 of about 16,786 (264)

Green Talk, Costly Walk: The Financial Cost of Greenwashing

Business Strategy and the Environment, EarlyView.
ABSTRACT This study investigates the financial consequences of greenwashing, operationalized as the misalignment between ESG disclosure and actual ESG performance. While prior research has explored the reputational and ethical dimensions of greenwashing, its impact on firms' cost of debt remains underexamined.
S. Taddeo, A. Regoli, O. Weber, R. Carè
wiley   +1 more source

Subjective Norms, Innovation Source and Customer Satisfaction Among Small Hospitality Firms in Ghana

Tourism and Hospitality
This study examined the relationships between norm perceptions about innovation, innovation source and customer satisfaction with sample data from small-scale hospitality businesses in Ghana.
Rosemary Abayase, Dennis Yao Dzansi, Crowther Dalene   +2 more
doaj   +1 more source

Employee well-being and job satisfaction in tourism: Insights from a systematic review and content analysis [PDF]

Journal of Tourism, Heritage & Services Marketing
Purpose: This systematic literature review explores the relationship between employee well-being and job satisfaction within the tourism industry. The study aims to identify current knowledge, theoretical frameworks, research methodologies, and trends,
Pınar Çelik , Nisa Ekşili , Andreas Papatheodorou   +2 more
doaj   +1 more source

Examining the Nonlinear Effects in Satisfaction-Loyalty-Behavioral Intentions Model [PDF]

Extant research has widely investigated linear functional forms in satisfaction and loyalty models. Though complex nonlinear nature of satisfaction loyalty link is suggested by several researchers, few attempts have been made to empirically examine ...
Jaiswal, A. K., Niraj, Rakesh
core  

The attributes of internal customer satisfaction: employees perspectives

, 2018
This study aims to find out the attributes of internal customer satisfaction in organizations. Specifically it determines the perception of employees about the attributes of internal customer satisfaction and factors influencing the same.
Elly, Tumsifu
core   +1 more source

Drivers of Nature‐Related Investment Strategies Among Institutional Investors

Business Strategy and the Environment, EarlyView.
ABSTRACT Institutional investors are increasingly responding to biodiversity loss through nature‐related investment strategies. Using survey data from 557 institutional investors, this study examines the drivers of strategy selection and how biodiversity risk is integrated across investor types, sizes, and regions.
Emma Olofsson
wiley   +1 more source

SATISFAÇÃO NO TRABALHO SOB A PERSPECTIVA DA ORIENTAÇÃO PARA O MERCADO INTERNO DE UMA INSTITUIÇÃO DE ENSINO PÚBLICA: DOCENTES X ADMINISTRATIVO

Revista Gestão Universitária na América Latina, 2018
Internal marketing (IM) and internal market orientation (IMO) are strategies that allow satisfay the needs of employees in order to create value for the final customer.
Zamora Cristina dos Santos, Emerson Wagner Mainardes   +1 more
doaj   +1 more source

The Role of the Employee: An Exploratory Study in Service Recovery Satisfaction in the Luxury Resort Industry

, 2011
Satisfaction plays a key role in the service industry and especially in the hospitality industry (Edvardsson, Johnson, Gustafsson & Strandvik, 2000). This study seeks to explore satisfaction and organizational commitment in relation to service recovery ...
Crawford, Alleah, Riscinto-Kozub, Kristen, Alleah Crawford, Kristen Riscinto-Kozub   +3 more
core   +1 more source

Influences of Internal Service Quality, Employee Satisfaction, External Service Satisfaction And Customer Satisfaction Toward Customer Loyalty Of Gojek Service Users in Malang

, 2022
This research aims to examine and analyze internal service quality influences toward external service quality and employee satisfaction; to examine and analyze employee satisfaction influences toward external service quality and customer satisfaction; to
Rudijav Andalas, Muhammad; Department of Magister Management, STIE Perbanas University Surabaya, Surabaya
core   +1 more source

The Influence of ESG Controversies on Financing Costs for European Companies: Does Culture Matter?

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines the relationship between environmental, social, and governance (ESG) controversies and corporate financing costs, focusing on the moderating effect of national culture. It analyzes European companies listed on the STOXX 600 Index from 2016 to 2023.
Souad Brinette, Marie‐Josèphe Rigobert, Slimane ED‐Dafali   +2 more
wiley   +1 more source