Results 81 to 90 of about 320,173 (310)

Charting the Course: Real‐World Application of Sustainability and Innovation Principles in the Portuguese Blue Economy Firms

Business Strategy and the Environment, EarlyView.
ABSTRACT The blue economy has emerged as a key sector for linking sustainability and innovation, yet existing research has largely overlooked how firms operationalize these processes in practice. This study addresses that gap by asking: How do Portuguese blue economy firms embed sustainability‐oriented innovation (SOI) into their strategies, and what ...
Jennifer Nicole Elston, Hugo Emanuel dos Reis Sales da Cruz Pinto, Carla Filipa Sequeira Valente Nogueira   +2 more
wiley   +1 more source

INTERNAL SERVICE QUALITY PADA SMA DI KECAMATAN RONGKOP DAN KARANGMOJO KABUPATEN GUNUNGKIDUL

Ideguru, 2017
SERVQUAL model developed by Parasuraman, Zeitaml & Berry (1985) has been widely used to measure external customer satisfaction, but the models to measure internal customer satisfaction in the field of education in Indonesia is still rarely done, so in ...
Rinto Bayu Wibowo
doaj  

Container Scheduling considering Customer Satisfaction in the Context of Internal Circulation [PDF]

E3S Web of Conferences
As China’s foreign trade continues to progress, a trade surplus in inland container transportation has emerged. At the same time, businesses need to not only focus on transportation tasks but also prioritize customer service requirements.
Wang Xiangyue
doaj   +1 more source

Peranan Complaint Handling dan Service Recovery oleh Customer Service (Cs) dalam Rangka Meningkatkan Kepuasan dan Loyalitas Nasabah [PDF]

, 2011
Customer service (CS), as frontliners officers who deal directly with customers, have a great influence in improving customer satisfaction and loyalty.
Pandia, F. (Frianto), Yanto, H. E. (Hendro)   +1 more
core  

Corporate Management of Environmental, Social, and Governance Ratings and Rating Divergence

Business Strategy and the Environment, EarlyView.
ABSTRACT As environmental, social, and governance (ESG) ratings increasingly influence investment and corporate decision‐making, companies face growing pressure to manage their ESG performance strategically. This study examines how firms navigate the fragmented ESG rating landscape marked by significant agency divergence. Based on a multiple‐case study
Selina Hauch
wiley   +1 more source

An international index for customer satisfaction in the construction industry

International Journal of Construction Management, 2014
In a competitive business environment, like construction, achieving customer satisfaction has been identified as a key measure for the success of construction projects and an effective tool for sustaining competitive advantage. This perspective emerges from the crucial role played by customers as the core of the construction industry and a driving ...
openaire   +2 more sources

Analisis Kinerja Menggunakan Balanced Scorecard pada Perusahaan Daerah Air Minum ( Studi Kasus pada Pdam Kabupaten Batang ) [PDF]

, 2014
In the face of a tight business competition right now, the company required performance measurement method that can evaluate the comprehensive performance of company .
Kiswara, E. (Endang), Selado, R. B. (Ryan)   +1 more
core  

More Than 10 Years on: Does a State‐of‐the‐Art Review and Synthesis Offer New Frameworks to Guide Future Design for Remanufacturing Research?

Business Strategy and the Environment, EarlyView.
ABSTRACT There is strong evidence that design for remanufacturing (DfRem) can reduce initial‐design carbon emissions by up to 30%, and that product design can critically affect remanufacturing feasibility, yet academic adoption of DfRem remains limited.
Okechukwu Okorie, Yogendra Singh, Jennifer Russell, Chris Turner, Kingsley Oturu   +4 more
wiley   +1 more source

Employee well-being and job satisfaction in tourism: Insights from a systematic review and content analysis [PDF]

Journal of Tourism, Heritage & Services Marketing
Purpose: This systematic literature review explores the relationship between employee well-being and job satisfaction within the tourism industry. The study aims to identify current knowledge, theoretical frameworks, research methodologies, and trends,
Pınar Çelik , Nisa Ekşili , Andreas Papatheodorou   +2 more
doaj   +1 more source

Customer satisfaction at a pizza store [PDF]

, 2017
Customer satisfaction is one of the key business aspects that helps in gaining huge profitability (Blut, et al., 2015). Hence, in this context, this research project aims at analyzing several aspects of customer satisfaction with respect to Hell Pizza ...
Alexander, Peter, Mahajan, Sonam
core