Service Quality Assessment Using Servqual and Kano Models [PDF]
Jurnal Teknik Industri, 2019 The purpose of this study is to assess the quality of services by using the integration of Servqual and the Kano model. In this study, Servqual is used to determine the quality criteria that must be improved.
Shanty Kusuma Dewi
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Service quality assessment and enhancement using Kano model. [PDF]
PLoS One, 2022 Success in the retail sector is highly dependent on customer satisfaction. Maintaining a competitive edge depends upon the service providers knowing and enacting what is important to their customers. Multiple studies have employed various research approaches to identifying characteristics of customer satisfaction in different sectors as well as retail ...
Kermanshachi S, Nipa TJ, Nadiri H.
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Correction: Service quality assessment and enhancement using Kano model. [PDF]
PLoS One, 2023 [This corrects the article DOI: 10.1371/journal.pone.0264423.].
Kermanshachi S, Nipa TJ, Nadiri H.
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Demand analysis of perioperative nursing service needs for patients with cervical spondylosis based on the Kano model: a cross-sectional study [PDF]
BMC NursingBackground This study uses the Kano model as its theoretical foundation to classify the needs of patients with cervical spondylosis according to their perioperative nursing service needs.
LinLing Hu +5 more
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Effect of nursing interventions based on the Kano model on symptom relief and parental psychological behavior in children with febrile seizures [PDF]
Frontiers in Psychology, 2023 PurposeTo analyze the effect of nursing interventions based on the Kano model on symptom relief and parental psychological behavior in children with febrile seizures (FS).MethodsA total of 104 children with FS and their corresponding families admitted to
Zaiyun Zhu, Liping Chen, Kai Li
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Clinical needs assessment for non-invasive intraoperative bladder volume monitoring devices: a cross-sectional study based on the Kano model [PDF]
Scientific ReportsIntraoperative urine output is a key indicator of fluid balance and renal function. With the rise of enhanced recovery after surgery (ERAS) protocols, there is a growing demand for non-invasive bladder monitoring alternatives to traditional ...
Yanhua Guo, Wenzhi Cai, Ling Chen
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Service demand analysis and optimization strategy construction of emergency observation patients based on the Kano model [PDF]
HeliyonBackground: Emergency observation unit in China are characterized by a high number of patients, complexity of diseases, and instability of patient conditions, leading to low patient satisfaction.
Huan Yao +5 more
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INTEGRASI METODE IPA DAN KANO MODEL DALAM MENGANALISIS KUALITAS LAYANAN TOKO ROTI DI UNIT SUNTER
Journal of Industrial Engineering and Operation Management, 2022 Perusahan XYZ yang bergerak di bidang makanan khususnya roti, ingin terus mempertahankan kualitas produk dan pelayanan yang baik untuk memenuhi kepuasan konsumen dengan memberikan perbaikan berkelanjutan.
Glisina Dwinoor Rembulan +2 more
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Transport, 2021 In order to evaluate the URTPSQ (Urban Rail Transit Passenger Service Quality) comprehensively, find the shortage of URTPSQ, find out the difference between the actual service situation and the passenger’s expectation and demand,and provide passengers ...
Wencheng Huang +5 more
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Zhishi guanli luntan, 2023 [Purpose/Significance] Information disclosure is an inevitable requirement for the response to public health emergencies and the construction of a transparent government.
Han Pu, Yan Xiaodong, Li Huiyuan
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