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Integration of FMEA and the Kano model
International Journal of Quality & Reliability Management, 2004In almost all of the existing resources of failure mode and effect analysis (FMEA), “severity” is being determined from the designers’ point of view, not from the customers’ side. In this paper, a new approach is proposed to enhance FMEA capabilities through its integration with Kano model.
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Mining online reviews with a Kansei-integrated Kano model for innovative product design
International Journal of Production Research, 2022Jian Jin
exaly
Investigating pharmaceutical logistics service quality with refined Kano's model
Journal of Retailing and Consumer Services, 2020Chia-Lin Hsu
exaly