Results 11 to 20 of about 8,229 (189)
Journal of Indonesian Economy and Business, 2021 Introduction/Main Objectives: This study aims to evaluate the effectiveness of digital wallets service qualities using Kano Model. Understanding customer needs and satisfaction is crucial in developing products.
Vanesa Hana Budiarani +3 more
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Telecommunication service quality analysis using integration of SIPA and modified Kano
Jurnal Sistem dan Manajemen Industri, 2023 This article investigates the integrated approach of the Simultaneous Importance-Performance Analysis (SIPA) model and the modified Kano model to evaluate and prioritize service attributes for telecommunication companies in Indonesia. The study is based
Hanny Kanavika Rizky Munawar +3 more
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Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri, 2023 Kepuasan pelanggan merupakan hal yang utama dalam suatu restoran. bentuk layanan telah diberikan oleh pihak restoran demi kepuasan pelanggan. Namun masih terdapat keluhan-keluhan pada layanan yang telah diberikan dan belum memenuhi kebutuhan pelanggan ...
Pratama Mardiansyah Putra +1 more
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Studying the behavior of customers in Online Reservations Using Data Mining Technique and the Kano Model (Case Study: Four and Five Star Hotels in Tehran) [PDF]
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2018 The purpose of this paper is to provide an integrated model of the Kano and associative rules for classifying customer needs and analyzing their behavior.
Alireza Naser Sadrabadi +2 more
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Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah, 2020 . This researcher aims to map and analyze the customer loyalty and satisfaction of Antam's Precious Metal (LM) products through four categories of the Kano model.
Nur Rahmawati
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Kano Model Integration with Data Mining to Predict Customer Satisfaction
Big Data and Cognitive Computing, 2021 The Kano model is one of the models that help determine which features must be included in a product or service to improve customer satisfaction. The model is focused on highlighting the most relevant attributes of a product or service along with ...
Khaled Al Rabaiei +2 more
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Journal of Industrial Engineering and Management, 2015 Purpose: The purpose of study is to meet customer requirements and improve customer satisfaction that aims to classify customer requirements more effectively. And the classification is focused on the customer psychology.
Qingliang Meng +3 more
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A Kano Model Based Linguistic Application for Customer Needs Analysis
International Journal of Engineering Business Management, 2011 Linguistic is the systematic study of language. Now quality doesn't always mean the "tangible attribute" of a product or service. It may also be linguistic.
Md Mamunur Rashid +3 more
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International Journal of Distributed Sensor Networks, 2020 The sorting mechanism underlying the traditional evaluation grid method with attractive factors mainly represents the time or the paired comparison method.
Le Xi +3 more
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The Optimization Concept of Service Fulfillment Measurement: A Research on Surgery Care
MATEC Web of Conferences, 2018 This paper presents an optimization concept of service fulfillment measurement. Service delivery is assumed free from constraint, while service fulfillment is expected to achieve by maximizing the customer preferences.
Nordin Norshahrizan +5 more
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