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From Brand Loyalty to Customer Loyalty

1996
Customer loyalty is a concept central to many marketing plans, but defined by few. Many companies have embarked on ‘customer loyalty’ programmes without the understanding that loyalty is an objective rather than an activity — that loyalty results from investment in a total business system rather than just marketing communications.
openaire   +1 more source

Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty

Journal of the Academy of Marketing Science, 2003
Youjae Yi, Hoseong Jeon
exaly  

Consequences of customer loyalty to the loyalty program and to the company

Journal of the Academy of Marketing Science, 2011
Heiner Evanschitzky   +2 more
exaly  

Destination image and tourist loyalty: A meta-analysis

Tourism Management, 2014
Hongmei Zhang   +2 more
exaly  

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