Results 31 to 40 of about 426,186 (311)

Mediating Role of Customer Satisfaction between Service Quality and Customer Loyalty with Non-Interest Bank in Nigeria

open access: yesInternational Journal of Islamic Economics and Finance, 2021
The world has become a global village as competition among banks is now intense. Globalization is fuelling increased competition in Nigerian banking industry and as a result, banks are challenged to adopt customer centred strategies that would enable ...
Sagir Muhammad Sulaiman   +3 more
doaj   +1 more source

Strategies and Business Models of Sharing Economy: MSMEs Digital Creativity

open access: yesJurnal Ilmiah Akuntansi dan Bisnis, 2020
This study aims to explore the business strategy of Pesan Antar and present its business model by referring to the economic sharing model between Micro, Small and Medium Enterprises (MSMEs).
Yuni Rimawati, Atik Emilia Sula
doaj   +1 more source

Customer loyalty development in online shopping: An integration of e-service quality model and commitment-trust theory [PDF]

open access: yesManagement Science Letters, 2018
The aim of this study is to explore the determinants of cognitive loyalty in an online shopping envi-ronment. The study established a theoretical model by incorporating both e-service quality model and commitment-trust theory.
Doddahulugappa Goutam   +1 more
doaj   +1 more source

Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?

open access: yesActa Commercii, 2020
Orientation: This study considers the influence of customer experience gained during sales interaction episodes on customer satisfaction, customer loyalty and ultimately willingness to recommend the focal firm in a business-to-business context and ...
Gert Human   +3 more
doaj   +1 more source

Loyalty Card Membership Challenge: A Study on Membership Churn and their Spending Behaviour [PDF]

open access: yes, 2017
Understand member spending behaviour and their loyalty is important in all industries. By gaining loyalty from customers and understand how they spend, companies are able to retain their customers, increase their revenue and plan their marketing strategy
Chia, Mark P. C   +4 more
core   +1 more source

Analisis Loyalitas Pelanggan Berbasis Model Recency, Frequency, dan Monetary (RFM) dan Decision Tree pada PT. Solo

open access: yesJurnal Teknologi Informasi dan Ilmu Komputer, 2020
Perkembangan bisnis alat tulis kantor dan sekolah saat ini banyak yang menjanjikan, maka banyak bermunculan pemasok baru dalam bisnis Alat Tulis Kantor dan Sekolah (ATKS).
Basri Basri   +2 more
doaj   +1 more source

The influence of customer trust and artificial intelligence on customer engagement and loyalty – The case of the home-sharing industry

open access: yesFrontiers in Psychology, 2022
Trust is an essential factor in online and offline transactions. However, the role of customer trust has received limited attention in the home-sharing economy. Drawing on the revised stimulus organism response model and trust transfer theory, this paper
Ying Chen   +5 more
doaj   +1 more source

Revenue Sharing Contracts in Coalition Loyalty Reward Supply Chain Planning: A Stochastic Programming Approach [PDF]

open access: yesInternational Journal of Industrial Engineering and Production Research, 2023
A coalition loyalty program (CLP) is a business strategy adopted by companies to increase and retain their customers. An operational challenge in this regard is to determine the coordination mechanism with business partners.
Shahla Zandi   +2 more
doaj  

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