Results 31 to 40 of about 169,200 (291)
Myopia, customer returns and the Theory of Planned Behaviour [PDF]
, 2007 As a prevalent and growing form of customer behaviour, deshopping is on the rise. Retailers’ focus on good customer service and the offering of lenient returns polices has led to the growth in this fraudulent behaviour of customers in returning goods ...
Dennis, Charles +8 more
core +1 more source
1) How can companies react to negative reviews in order to prevent of loosing customers?
, 2023 Customers reflect their experiences with services often in online reviews. These online reviews, in turn, present a valuable source of information for potential customers who inform themselves about a company and decide whether to take their service or ...
Grace Antony
core +2 more sources
Studia Periegetica, 2023 This study aims to identify CSR dimensions which affect restaurants’ brand image and customers’ brand attitudes and assess the impact of these two mediating variables impact on customers’ purchase intentions.
Mohammadsadegh Omidvar, Anisah Deen
doaj +1 more source
Negative Impoliteness Strategies Used by Customers of Muara Bungo Home Credit
, 2023 This research analyzes the negative impoliteness strategies used by customers of Muara Bungo Home Credit through WhatsApp text messages and how the strategies function in delivering the impoliteness between the customers and the employees of Home Credit.
J, Rini Afrilesa, Magria, Vera
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MathematicsThis paper examines a discrete-time retrial queuing system that incorporates negative customers, system breakdowns, and repairs. In this model, an arriving customer has the option to go directly to the server, pushing the currently served customer, if ...
Iván Atencia-Mckillop +3 more
doaj +1 more source
The moderating role of Brand Community in the relation between Customers’ interactions and Brand Loyalty (Field study) [PDF]
Maǧallaẗ Al-Buḥūṯ Al-Mālīyyaẗ wa Al-TiğāriyyaẗThe purpose of this research is to investgate the different effects of Customers’ interactions whether positive or negative on the brands’ Loyalty, and examine how the brand community moderates the relationship between the variables used in Egypt's ...
ابانوب جميل صموئيل +1 more
doaj +1 more source
Brand hate as a mediating variable between customer's dissatisfaction and negative online review: A Field Study on Cell Phone Service Companies’ Customers in Upper Egypt [PDF]
Maǧallaẗ Al-Buḥūṯ Al-Mālīyyaẗ wa Al-TiğāriyyaẗThis research aims to measure the impact of customer's dissatisfaction on brand hate and negative online review for customers of cell phone companies in Upper Egypt, as well as the mediating effect of brand hate in the relationship between the customer ...
إبراهيم محمد عبد الحميد +1 more
doaj +1 more source
Negative brand beliefs and brand usage
, 2008 This research focuses on consumer brand usage segments and the responses they give to negative attributes in brand image studies. Analysis was conducted across three markets and four approaches for measuring brand beliefs with respondents who were ...
Jenni Romaniuk +3 more
core +1 more source
Passing on negative interest rates
International Journal of Management and Economics, 2020 Since the ECB has lowered the interest rate on deposits into negative territory, more and more commercial banks are also passing on this negative interest rate to their customers.
Stadtmann Georg +3 more
doaj +1 more source
The effect of service robot occupational gender stereotypes on customers' willingness to use them
Frontiers in Psychology, 2022 Customers have obvious occupational gender stereotypes for service employees. In recent years, intelligent service robots have been widely used in the hospitality industry and have also been given gender characteristics to attract customers to use them ...
Qian Hu +5 more
doaj +1 more source