Exponential queuing system with negative customers and bunker for ousted customers
Automation and Remote Control, 2008 zbMATH Open Web Interface contents unavailable due to conflicting licenses.
CASCONE, ANNUNZIATA +2 more
core +7 more sources
Analysis of Repairable Geo/G/1 Queues with Negative Customers [PDF]
Journal of Applied Mathematics, 2014 We consider discrete-time Geo/G/1 queues with negative customers and a repairable server. The server is subject to failure due to a negative customer arrival. As soon as a negative customer arrives at a system, the server fails and one positive (ordinary)
Doo Ho Lee, Kilhwan Kim
doaj +2 more sources
G-networks with multiple classes of negative and positive customers
Theoretical Computer Science, 1996 zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Jean-Michel Fourneau +2 more
openaire +3 more sources
Decomposition of Queueing Networks with Dependent Service and Negative Customers
Automation and Remote Control, 2004 zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Bocharov, P. P. +3 more
core +7 more sources
How Are Negative Customer Experiences Formed? A Qualitative Study of Customers’ Online Shopping Journeys [PDF]
, 2019 This study investigates how negative customer experiences are formed during customers’ online shopping journeys. A qualitative, in-depth dataset collected from 34 participants was employed to identify negatively perceived touchpoints that contribute to the customer experience in a negative way.
Frank Lauri, Kemppainen Tiina
openaire +3 more sources
Hateholders and Brandjacking : Negative Engagement of Customers and Stakeholders
, 2023 Social and real-time media allow customers and other stakeholders to easily voice their opinions online when brands or organisations fail to meet their expectations. Such outbursts, which are often addressed through corporate public relations and crisis communication, are labelled negative stakeholder engagement.
Lievonen, Matias +2 more
core +6 more sources
Immunizing customers against negative brand-related information [PDF]
, 2023 In today’s connected market, brands are more likely than ever to face negative press that can put their customers relationships to the test. Building and fortifying positive aspects of the brand-customer relationship (such as brand commitment, brand love
Eisingerich, Andreas B +2 more
core +1 more source
Fast solvers for queueing systems with negative customers [PDF]
Proceedings of the 1st international conference on Performance evaluation methodolgies and tools - valuetools '06, 2006 In this paper, we are interested in solving queueing systems having Poisson batch arrivals, exponential servers and negative customers. Preconditioned Conjugate Gradient (PCG) method is applied to solving the steady-state probability distribution of the queueing system.
You-Wei Wen +2 more
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A transient analysis to the M(τ)/M(τ)/k queue with time-dependent parameters
Open Mathematics, 2021 This work considers the infinite multi-server Markovian queueing model with balking and catastrophes where the rates of arrivals, service, balking, and catastrophes are time dependent. The catastrophes arrive as negative customers to the system.
El-Paoumy Mahdy Shibl +2 more
doaj +1 more source
Perishable Inventory System with Postponed Demands and Negative Customers [PDF]
Journal of Applied Mathematics and Decision Sciences, 2007 This article considers a continuous review perishable (s,S) inventory system in which the demands arrive according to a Markovian arrival process (MAP). The lifetime of items in the stock and the lead time of reorder are assumed to be independently distributed as exponential. Demands that occur during the stock-out periods either enter a pool which has
Paul D. Manuel +2 more
openaire +1 more source