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Resource Retrial Queue with Two Orbits and Negative Customers [PDF]
Mathematics, 2022 In this paper, a multi-server retrial queue with two orbits is considered. There are two arrival processes of positive customers (with two types of customers) and one process of negative customers. Every positive customer requires some amount of resource
Ekaterina Lisovskaya +3 more
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The Impact of Negative Word of Mouth on Customers' Responses [PDF]
مطالعات مدیریت راهبردی, 2014 This study is to investigate the effect of negative word of mouth on customers' reactions considering the moderation role of tie strength. Accordingly, a scenario-based questionnaire was online distributed to 268 users of cell-phone operators.
Fariborz Rahimnia +2 more
doaj +2 more sources
Bibliography on G-networks, negative customers and applications
Mathematical and Computer Modelling, 2011 The idea of G-networks with negative arrivals, as well as of the relevant product form solution including non-linear traffic equations, was first published by Erol Gelenbe in 1989. In contrast to classical queues and queueing networks, the arrivals of negative customers which remove customers from a non-empty queue upon their arrival are possible in G ...
Tien Van
exaly +3 more sources
Cogent Business & Management, 2022 Negative disconfirmation will usually lead to switching behaviour and attenuate customers’ repurchase intentions, a behaviour that will undercut businesses’ profitability.
Muhammad Mazhar +4 more
doaj +2 more sources
IEEE Access, 2019 We consider the customers' strategic behavior in Markovian queues with negative customers and working breakdowns. when a negative customer arrives, the customer being served is forced to leave the system.
Ruiling Tian, Yali Wang
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Customer Protest: Exit, Voice or Negative Word of Mouth [PDF]
International Journal of Business Science and Applied Management, 2008 Of the three forms of protest the propensity of word of mouth (WOM) seems to be the most common, and the most exclusive form of protest seems to be exit. The propensity for voice lies in between. The costs linked to voice influence the propensity for WOM.
Solvang, B. K.
doaj +3 more sources
Single-Server Queuing-Inventory Systems with Negative Customers and Catastrophes in the Warehouse
Mathematics, 2023 In this paper, we studied single-server models of queuing-inventory systems (QIS) with catastrophes in the warehouse part and negative customers (n-customers) in service facility.
Agassi Melikov +3 more
doaj +1 more source
The impact of negative word of mouth and rumors on customer-brand relationship through the mediating effect of brand trust: Applied study on Egyptian laboratories [PDF]
المجلة العلمية للدراسات والبحوث المالية والتجارية, 2022 Purpose – The most important challenge for the Egyptian laboratories is to enhance their relationship with the customers and to increase their brand trust.
شريف طاهر محمد فريد +1 more
doaj +1 more source
Negative side effects of customer integration [PDF]
International Journal of Technology Management, 2010 Customer integration has many recognised advantages, but also entails negative side effects that may impair the success of innovative activities. These negative side effects have not yet been sufficiently investigated. Whereas some may occur within the entire early innovation phase, others are likely to affect only few sub-phases.
Gassmann, Oliver +2 more
openaire +3 more sources
A MAP/G/1 Queue with Negative Customers [PDF]
Queueing Systems, 2004 zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Quan-Lin Li, Yiqiang Q. Zhao
openaire +1 more source