Results 21 to 30 of about 169,200 (291)
Scientific Journal of King Faisal University: Humanities and Management Sciences, 2020 Measuring of service quality is vital in service organizations. The overall objective of the study is to measure the service quality in Mobily Telecommunication Company using gap measurement between perceived quality and expected quality in addition to ...
Adel M.Torieh
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Heliyon, 2023 Previous studies have discussed the preconditions for peer service providers participation in value co-creation from the perspective of the platforms or the peer service providers themselves.
Yu Jia +3 more
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The impact of mobile banking use on the Islamic financial institutional interest: A study in Indonesia [PDF]
Banks and Bank Systems, 2022 M-banking is one of the services that Islamic banking provides to its users. With M-banking, customers can more easily obtain information without queueing at the bank.
Azhar Alam +3 more
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Does Customers’ Emotion toward Voice-based Service AI Cause Negative Reactions? Empirical Evidence from a Call Center [PDF]
, 2022 Many companies are introducing voice-based artificial intelligence (AI) into their call centers. Little is known about the relationship between customers’ emotions to voice-based AI service and customers’ negative reactions.
Luning Liu +7 more
core +3 more sources
Investigating the Effect of Customers' Negative Emotions and Relationship Quality on the Willingness to Repurchase with an Emphasis on the Role of Customer Forgiveness [PDF]
کاوشهای مدیریت بازرگانیEXTENDED ABSTRACT IntroductionNowadays, tourism services are provided through the internet. Since customers are very important for online travel agencies and they guarantee profit for these agencies, managers of these businesses should use their power to
Amir Monazami Rad +2 more
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Cogent Business & Management, 2021 Concerning the effect of the 2019 coronavirus novel (COVID-19) pandemic on the global economic situation, this study examines the impact of customer attitudes toward negative Electronic Word of Mouth (eWOM) in their panic buying activities and switching ...
Elia Ardyan +3 more
doaj +1 more source
A discrete-time system with service control and repairs
International Journal of Applied Mathematics and Computer Science, 2014 This paper discusses a discrete-time queueing system with starting failures in which an arriving customer follows three different strategies. Two of them correspond to the LCFS (Last Come First Served) discipline, in which displacements or expulsions of ...
Atencia Ivan
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Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension [PDF]
Journal of Retailing and Consumer Services, 2018 Previous research has indicated that employee joke-telling in the service encounter can have a negative impact on customer satisfaction, particularly with respect to perceived overall message relevance as a mediating variable. The present study is an attempt to examine if these results would be replicated in service encounter settings with other ...
Oikarinen Eeva-Liisa, Söderlund Magnus
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Local balance in queueing networks with positive and negative customers [PDF]
Annals of Operations Research, 1994 zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Richard J. Boucherie, Nico M. van Dijk
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Automation and Remote Control, 2004 zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Bocharov P.P. +2 more
openaire +4 more sources