Results 11 to 20 of about 114,235 (264)
Impacts of the COVID-19 pandemic on airline passengers’ recovery satisfaction: An experimental study [PDF]
Transportation Research Interdisciplinary Perspectives, 2021 The COVID-19 pandemic has impacted nearly every country in the world and affected numerous industries. Many businesses stopped or restricted their operations, resulting in service failures.
Istijanto
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Factors influencing day surgery patients’ quality of postoperative recovery and satisfaction with recovery: a narrative review [PDF]
Perioperative Medicine, 2019 The aim of healthcare services is to provide a high quality of care. One way to ensure that this aim has been fulfilled is to assess patients’ satisfaction with their care.
Maria Jaensson +2 more
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Impact of enhanced recovery after surgery protocols on patient-reported outcomes and satisfaction following shoulder arthroplasty: a systematic review [PDF]
JSES Reviews, Reports, and TechniquesBackground: As shoulder arthroplasty volume rises globally, evidence on optimal perioperative rehabilitation and analgesia remains limited. This systematic review evaluated enhanced recovery after surgery postoperative strategies on patient-reported ...
Hussayn Shinwari +6 more
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Baltic Journal of Economic Studies, 2021 Recently, the business landscape has changed because of the COVID-19 pandemic, which has led to changes in the behaviors of both customers and business owners.
Steven Kayambazinthu Msosa
doaj +1 more source
Perceived service recovery justice and customer re-patronage intentions: Sequential mediation
Cogent Business & Management, 2021 The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery ...
Muhammad Asghar Ali +4 more
doaj +1 more source
Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 2023 En mükemmel işletmelerin dahi tamamen engelleyemediği hizmet hataları konaklama sektörünün başarısı için kritik bir öneme sahiptir. Bu noktada işletmelerin hizmet hatalarını onarabilmelerinin en etkili yollarından birisi hizmet hatalarına uygun hizmet ...
Ramazan Kurtoğlu, Selman Temiz
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Frontiers in Psychology, 2022 Brand evangelism is essential to the profitability of e-shops, but the effects of failure attribution and recovery justice in encouraging brand evangelism in the online service recovery context are not straightforward. Grounded on a framework integrating
Tingting Zhu, Sung Kyu Park
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Basic Psychological Need Satisfaction, Recovery State, and Recovery Timing [PDF]
Human Performance, 2018 This study aimed to provide insight into recovery from work-related load effects by examining (1) whether basic psychological need satisfaction (BPN satisfaction) during non-work days facilitates recovery; (2) whether the effect of BPN satisfaction is stronger in case of an unfavorable initial recovery state; and (3) whether the association between BPN
van Hooff, M.L.M. +4 more
openaire +4 more sources
Tržište, 2020 Purpose – Despite the remarkable growth and importance of mobile money technology, there are reported concerns about transaction failures. This research study evaluates customer perception of and response to transaction failures and recovery in an ...
Hamza Hussein Malombe +1 more
doaj +1 more source
ANTESEDEN RECOVERY SATISFACTION AND WOM POSITIF
Image : Jurnal Riset Manajemen, 2021 The development of online shopping activities was followed by an increase in complaints made by customers against the company. Online shopping is the first to receive the most complaints from consumers. The purpose of this study is to obtain empirical answers about how Perceived Justice can affect Positive Word of Mouth after creating Recovery ...
Widyaningrum, Premi Wahyu +2 more
openaire +2 more sources