Results 11 to 20 of about 2,528,623 (152)
Perioperative Medicine, 2019 The aim of healthcare services is to provide a high quality of care. One way to ensure that this aim has been fulfilled is to assess patients’ satisfaction with their care.
Maria Jaensson +2 more
doaj +2 more sources
Recovery ... reporting overview; Connecticut recovery; CT recovery ... progress
, 2010 Updated quarterly; Began in 2009.; Title from home page last modified 10/29/2009 (viewed Oct. 29, 2009).; At head of title: State of Connecticut.; "On October 1, state agencies that have received Recovery Act funds began reporting to the federal ...
core +5 more sources
Effect of Service Recovery towards Customer Satisfaction in Banking Industry [PDF]
Journal of Information Technology Management, 2021 The purpose of this paper is to measure the relationship between the functional service recovery and technical service recovery towards customer satisfaction in banking industry.
Mohd Farid Mohamad Yazid +4 more
doaj +1 more source
The Role of the Employee: An Exploratory Study in Service Recovery Satisfaction in the Luxury Resort Industry [PDF]
, 2011 Satisfaction plays a key role in the service industry and especially in the hospitality industry (Edvardsson, Johnson, Gustafsson & Strandvik, 2000). This study seeks to explore satisfaction and organizational commitment in relation to service recovery ...
Crawford, Alleah +3 more
core +1 more source
Exploring Service Recovery and Justice Theory in the Libyan Airline Industry [PDF]
The services industry is the fastest growing sector of the global economy, and central to its success. This research is concerned with observations of service recovery and its impact on customer satisfaction, and focuses on recovery after service failure,
Ramadan, Ayad G A
core +3 more sources
Frontiers in Psychology, 2021 At present, online travel agency (OTA) service failure events emerge continually, which makes the OTA service operation mode face new challenges. This study uses the situational experiment method to explore the effects of OTA employees’ emotional ...
Jiahua Wei, Zhiping Hou, Xiaorui Zhou
doaj +1 more source
Recovery-informed Theory: Situating the Subjective in the Science of Substance Use Disorder Recovery [PDF]
, 2019 As recovery from substance use disorder becomes more than a mere quantifiable outcome, there exists a need to discuss and propose the underlying theoretical constructs that ultimately describe and identify the science of recovery.
Brown, Austin M, Ashford, Robert D
core +1 more source
Jurnal Manajemen Teori dan Terapan, 2021 This study will examine the relationship between the impact of service failure and service recovery on customer satisfaction and loyalty. The research objective was to determine the effect of service failure can be up to customer loyalty.
Adi Yudi, Endang Ruswanti
doaj +1 more source
Perceived justice and recovery satisfaction: the moderating role of customer-perceived quality
Management şi Marketing, 2015 Recovery strategies are critical to service providers in their efforts to maintain satisfied and loyal customers. While the existing research shows that recovery satisfaction is a function of customer perception of distributive, procedural and ...
Subhash Jha, M.S. Balaji
doaj +1 more source
South African Journal of Economic and Management Sciences, 2015 In an industry characterised by fierce competition, cell phone network providers find it increasingly difficult to retain their customers after service failure.
L Kruger, P Mostert, LT De Beer
doaj +1 more source