Results 41 to 50 of about 2,528,623 (152)

Satisfaction with service recovery: Its measurement and its outcomes

South African Journal of Business Management, 2003
Persistent poor service delivery will have a harmful impact on the survival and growth prospects of service firms. The literature contends that, if service failures occur, there are strategies that service firms can employ to return customers to a state ...
C. Boshoff, G. Staude
doaj   +1 more source

Eating Disorder Recovery: Fostering an Inclusive Culture [PDF]

, 2018
Eating disorder (ED) recovery is often difficult to define, which may leave those offering recovery support feeling lost and discouraged when determining ED services in their Collegiate Recovery Program (CRP).
Monsour, Diana L, Henley, Emmy L
core   +1 more source

Does ethnocentrism work? Evaluating the effect of airlines service recovery strategies on airline brand equity

Cogent Business & Management
The study aims to investigate how corporate social responsibility (CSR), service recovery effort, severity of service failure, and ethnocentrism affect service recovery satisfaction and airline brand equity among Malaysia Airlines passengers ...
Nor Asiah Omar, Nur Aqilah Hazirah Mohd Anim, Taslima Jannat, Muhamad Azrin Nazri, Syed Shah Alam, Hafizah Omar Zaki   +5 more
doaj   +1 more source

Exploring eWOM Following Service Recovery: The Mediating Effects of Satisfaction and Emotions

SAGE Open
Prior research highlights the critical roles of satisfaction and emotion in the service recovery process. Building on this foundation, this study examines the sequential cognition—emotion—evaluation process through which service recovery efforts generate
Thi Huong Giang Vo, Duy Binh Luong
doaj   +1 more source

Customer satisfaction with complaint responses under the moderation of involvement

Cogent Business & Management, 2021
Organizations build competitive advantage when they design recovery framework with recourse to disgusted customers, given that no two failure experiences are the same.
Hart O. Awa, Nnachi K. Ikwor, Doris G. Ademe   +2 more
doaj   +1 more source

Students Voicing Collegiate Recovery [PDF]

, 2018
Young adults increasingly enter college with substance use addiction. Some may achieve recovery before setting their foot on a college campus whereas others during their college years.
Cravalho, Danielle, Cheney, Ann M
core   +1 more source

Collegiate Recovery Students and Programs: Literature Review from 1988-2017 [PDF]

, 2018
Objectives: To present a review of the existing research on college students living in recovery, including the research on students in recovery participating in collegiate recovery programs.   Methods: Studies were included if they: a) were ...
Brown, Austin, Ashford, Robert, Heller, Anne Thompson, Whitney, Jason, Kimball, Thomas   +4 more
core   +1 more source

RELATIONSHIP OF SERVICE RECOVERY TOWARDS PATIENT SATISFACTION IN HOSPITAL IN WEST SUMATERA

Jurnal Administrasi Kesehatan Indonesia
Background: Patient satisfaction in the M. Djamil Hospital was recorded as 79.61% between January and March 2018. It signifies that patient satisfaction rate has not met the target set of 85%.
Rima Semiarty, Rizanda Machmud, Abdiana, Annisa Wahyuni, Prima Kurniati Hamzah   +4 more
doaj   +1 more source

The More Realism, the Better? How Does the Realism of AI Customer Service Agents Influence Customer Satisfaction and Repeat Purchase Intention in Service Recovery

Behavioral Sciences
Nowadays, human customer service is increasingly being replaced by artificial intelligence (AI) customer service agents. Service recovery plays a crucial role in shaping consumer experiences and business profitability.
Yuting Hu, Ya Xiao, Yi Hua, Yi Fan, Feng Li   +4 more
doaj   +1 more source

Impact of a Nurse-Driven Fast-Track Recovery' Protocol on Post-operative Ileus and Patient Satisfaction in Minimally Invasive Colorectal Surgery [PDF]

Egyptian Journal of Health Care
Background: Postoperative ileus is a common complication following colorectal surgery and may delay oral feeding, ambulation, hospital discharge, and overall recovery. Although minimally invasive colorectal surgery facilitates faster recovery, consistent
Eman Mohammed Helmiey Elshafiae, Heba Mohamed Mohamed Mohamed, Manal Mohamed Ahmed Ayed, Asmaa Hamdy Mohammed Thabet   +3 more
doaj   +1 more source