Results 21 to 30 of about 114,235 (264)
BMC Health Services Research, 2021 Background Mental health policy internationally emphasizes patient centredness and personal recovery. This study investigated the relationship between satisfaction with mental health services among service users with psychosis in Norway, and personal ...
Regina Skar-Fröding +5 more
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Frontiers in Psychology, 2021 Customer citizenship behavior in the online shopping environment is vital to the success of e-retailers. However, it is unclear whether and how service recovery expectation and recovery justice predict customer citizenship behavior in e-retailing ...
Tingting Zhu +3 more
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Effect of Service Recovery towards Customer Satisfaction in Banking Industry [PDF]
Journal of Information Technology Management, 2021 The purpose of this paper is to measure the relationship between the functional service recovery and technical service recovery towards customer satisfaction in banking industry.
Mohd Farid Mohamad Yazid +4 more
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Frontiers in Psychology, 2021 This study explores the impact mechanism of perceived risk and negative emotions on the service recovery effect of an online travel agency (OTA) through a scenario experiment.
Jiahua Wei
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Frontiers in Psychology, 2021 At present, online travel agency (OTA) service failure events emerge continually, which makes the OTA service operation mode face new challenges. This study uses the situational experiment method to explore the effects of OTA employees’ emotional ...
Jiahua Wei, Zhiping Hou, Xiaorui Zhou
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Patient Satisfaction and Quality of Life with Enhanced Recovery Protocols [PDF]
Clinics in Colon and Rectal Surgery, 2019 AbstractWhile studies have demonstrated the benefits of Enhanced Recovery after Surgery (ERAS) programs in reducing length of stay and costs without increasing complications, fewer studies have evaluated patient satisfaction and quality of life (QOL) with enhanced recovery protocols.
Debbie, Li, Christine C, Jensen
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After the Burden Is Lifted: Caregivers' Recovery of Life Satisfaction After the Death or Recovery of a Spouse [PDF]
The Journals of Gerontology: Series B, 2019 Abstract Objective How does caregivers' life satisfaction shift upon the recovery of an ill spouse? Paradoxically, there is a greater increase in life satisfaction upon death than recovery of a spouse. Our analysis explores this paradox. Method
Laura A Langner, Frank F Furstenberg
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Jurnal Manajemen Teori dan Terapan, 2021 This study will examine the relationship between the impact of service failure and service recovery on customer satisfaction and loyalty. The research objective was to determine the effect of service failure can be up to customer loyalty.
Adi Yudi, Endang Ruswanti
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Perceived justice and recovery satisfaction: the moderating role of customer-perceived quality
Management şi Marketing, 2015 Recovery strategies are critical to service providers in their efforts to maintain satisfied and loyal customers. While the existing research shows that recovery satisfaction is a function of customer perception of distributive, procedural and ...
Jha Subhash, Balaji M.S.
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South African Journal of Economic and Management Sciences, 2015 In an industry characterised by fierce competition, cell phone network providers find it increasingly difficult to retain their customers after service failure.
L Kruger, P Mostert, LT De Beer
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