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Recovery ... reporting overview; Connecticut recovery; CT recovery ... progress
, 2011 Updated quarterly; Began in 2009.; Title from home page last modified 10/29/2009 (viewed Oct. 29, 2009).; At head of title: State of Connecticut.; "On October 1, state agencies that have received Recovery Act funds began reporting to the federal ...
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International Review of Research in Open and Distributed Learning, 2020 This study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase ...
Mohd Rushidi bin Mohd Amin +3 more
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The impact of perceived justice on behavioural intentions in retail banking : an investigation of explanatory roles of service recovery and overall satisfaction [PDF]
The Retail and Marketing Review, 2020 Customers’ behavioural intentions following a service failure is a major concern in the retail banking sector, especially given the fact that the cost of keeping an existing customer is much less than that of acquiring a new one.
D Musiiwa +3 more
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The effects of job satisfaction, employee commitment, workplace friendship and team culture on service recovery performance [PDF]
Management Science Letters, 2016 The existing literature has called for more studies to be conducted on how human resource activities affect service recovery performance. This study therefore ascertains the effects of Job Satisfaction, employee Commitment, Workplace Friendship and Team ...
Abednego Feehi Okoe +2 more
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Service recovery system and service recovery in retail banks: a multilevel analysis
Cogent Business & ManagementPrevious research on customer loyalty primarily viewed it within the framework of constructs at the individual level of analysis. Consequently, prior research has ignored service recovery performance and customer loyalty nested within the branch-level ...
Abhishek S. Rao +5 more
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Malaysian Journal of Computing, 2023 This study aims to determine the effect of service quality, service recovery, and brand image on ridership loyalty through rider satisfaction among MRT Jakarta users.
Muhammad Iqbal Firdaus +3 more
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BMC Anesthesiology, 2022 Objective We aimed to compare the effect of dexmedetomidine with remifentanil on hemodynamic stability, surgical field quality, and surgeon satisfaction during rhinoplasty.
Reza Jouybar +2 more
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Tourism and HospitalityThis study integrates Expectation–Confirmation Theory (ECT) and the existing literature on service failure to propose a novel service gaps model. This model categorizes service gaps into three dimensions: Gap 1—the service delivery system gap; Gap 2—the ...
Shu-Mei Tseng, Sam Yee Yong
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Why service recovery fails : tensions among customer, employee, and process perspectives [PDF]
, 2009 Purpose - The keys to effective service recovery are familiar to many throughout industry and academia. Nevertheless, overall customer satisfaction after a failure has not improved, and many managers claim their organizations cannot respond to and fix ...
Stefan Michel +5 more
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Asia Marketing JournalMany previous studies have been conducted on service failure and recovery, but the existing preceding studies are mainly focused on positive behavioral intentions such as loyalty, word of mouth intention and recommendation intention.
JiHyo Moon, Sang-Lin Han , Jong Won Lee
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