Results 31 to 40 of about 114,235 (264)
International Review of Research in Open and Distributed Learning, 2020 This study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase ...
Mohd Rushidi bin Mohd Amin +3 more
doaj +1 more source
The impact of perceived justice on behavioural intentions in retail banking : an investigation of explanatory roles of service recovery and overall satisfaction [PDF]
The Retail and Marketing Review, 2020 Customers’ behavioural intentions following a service failure is a major concern in the retail banking sector, especially given the fact that the cost of keeping an existing customer is much less than that of acquiring a new one.
D Musiiwa +3 more
doaj
The effects of job satisfaction, employee commitment, workplace friendship and team culture on service recovery performance [PDF]
Management Science Letters, 2016 The existing literature has called for more studies to be conducted on how human resource activities affect service recovery performance. This study therefore ascertains the effects of Job Satisfaction, employee Commitment, Workplace Friendship and Team ...
Abednego Feehi Okoe +2 more
doaj +1 more source
BMC Anesthesiology, 2022 Objective We aimed to compare the effect of dexmedetomidine with remifentanil on hemodynamic stability, surgical field quality, and surgeon satisfaction during rhinoplasty.
Reza Jouybar +2 more
doaj +1 more source
Service recovery system and service recovery in retail banks: a multilevel analysis
Cogent Business & ManagementPrevious research on customer loyalty primarily viewed it within the framework of constructs at the individual level of analysis. Consequently, prior research has ignored service recovery performance and customer loyalty nested within the branch-level ...
Abhishek S. Rao +5 more
doaj +1 more source
Malaysian Journal of Computing, 2023 This study aims to determine the effect of service quality, service recovery, and brand image on ridership loyalty through rider satisfaction among MRT Jakarta users.
Muhammad Iqbal Firdaus +3 more
doaj +1 more source
Asia Marketing JournalMany previous studies have been conducted on service failure and recovery, but the existing preceding studies are mainly focused on positive behavioral intentions such as loyalty, word of mouth intention and recommendation intention.
JiHyo Moon, Sang-Lin Han , Jong Won Lee
doaj +1 more source
A qualitative study of life satisfaction after surgery for adult traumatic brachial plexus injury
Bone & Joint Open, 2021 Aims: Brachial plexus injury (BPI) is an often devastating injury that affects patients physically and emotionally. The vast majority of the published literature is based on surgeon-graded assessment of motor outcomes, but the patient experience after ...
Christopher J. Dy +5 more
doaj +1 more source
The Roles of Service Recovery and Perceived Justice on Post-Recovery Satisfaction in M-Commerce
Sustainability, 2022 Mobile commerce is a fast-growing industry expected to grow continuously thanks to the wide acceptance of mobile phones and the worldwide 4G infrastructure. Previous research on m-commerce mostly focused on theory, technology acceptance, and legal issues, while service failure and recovery in m-commerce have not yet been covered.
Ying Kai Liao +3 more
openaire +1 more source
Molecular Oncology, EarlyView.We analyze cisplatin–DNA adducts (CDAs) and double‐strand breaks (DSBs) in a cell‐cycle‐dependent manner. We find that CDAs form similarly across all cell cycle phases. DSBs arise only in S‐phase. CDAs might not directly impair DSB repair, but S‐phase DSB lesions evolve in the presence of CDAs and disrupt repair in G2, also causing radiosensitization ...
Ye Qiu +10 more
wiley +1 more source