Results 11 to 20 of about 3,538,336 (195)
Analisis Dampak Penerapan IT Service Desk pada Bank XYZ [PDF]
ComTech, 2010 The purpose of this study is to identify the determinants of IT operational performance related to IT Service Desk. And to determine the consideration of implementing IT Service Desk in the company business processes.
Ario Adi Prasetyo, Ford Lumban Gaol
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IT Service Desk Implementation Solutions
Scientific Journal of Riga Technical University. Computer Sciences, 2010 IT Service Desk Implementation SolutionsThis paper analyzes main activities and issues regarding implementation and successful management of IT service desk. Paper not only defines how to determine whether company requires implementation of IT service desk but also describes auditing possibilities of operation of service desk if one already exists ...
Maris Harcenko +2 more
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Penerapan Best Practice IT Service Management dalam Perbaikan IT Service Desk: Studi Kasus PT. Matahari Putra Prima [PDF]
ComTech, 2011 Information Technology (IT) grows very rapidly and affects every aspect of business life to support competition with other companies that have the same field. PT. Matahari Putra Prima has implemented a computerized system as one of its business strategy
Hendra Hendra
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Pembuatan Perangkat Audit Berbasis Risiko Berdasarkan COBIT 5 dan Service Desk Standard pada Service Desk [PDF]
Jurnal Teknik ITS, 2017 SubDirektorat Layanan Teknologi dan Sistem Informasi pada Direktorat Pengembangan Teknologi dan Sistem Informasi (DPTSI) sebagai penyedia layanan TI di lingkungan Institut Teknologi Sepuluh Nopember (ITS) tidak sedikit mengalami gangguan atau insiden ...
Sarah Putri Ramadhani +2 more
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Leitfaden ITIL-Service Desk [PDF]
, 2006 Die »IT Infrastructure Library« stellt Best Practices für IT-Dienstleister zusammen. Dieser heute Quasi-Standard beschreibt die Vorgehensweise abstrakt in Form von Prozessen und Rollen. Der Service Desk ist das Bindeglied zwischen IT und Anwender. Der vorliegende Text zeigt die konkreten Umsetzungen am Helpdesk des Fraunhofer NOC.
Fischlin, Roger
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Automation of Service Desk: Knowledge Management Perspective
Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, 2021 Michal Dostál, Jan Skrbek
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Computational task tracking complex in the scientific project informational support system [PDF]
Компьютерные исследования и моделирование, 2015 This work describes the idea of the system of informational support for the scientific projects and the development of computational task tracking complex.
N. V. Yuzhanin +3 more
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A Case Study on How Reference Staffing and Visibility Models Impact Patron Behaviors
Evidence Based Library and Information Practice, 2022 A Review of: Holm, C.E. & Kantor, S. (2021). Reference is not dead: A case study of patron habits and library staffing models. Portal: Libraries and the Academy, 21(2), 299–316.
Matthew Bridgeman
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Revista Gestão & Saúde, 2019 Service Desk é onde processos e serviços são projetados de forma a assegurar qualidade e satisfação do cliente. No hospital público estudado existe a falta de padronização no atendimento do Service Desk.
Edquel B. Prado Farias +1 more
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How Does the Help Desk Quality Improve Customer Satisfaction? [PDF]
Athens Journal of Mass Media and Communications, 2017 Internet, virtual environments, and all the other modern forms of communication are a reality of modern man. Various forms of service with which we try to better the quality of daily life are becoming more sophisticated.
Ivan Pogarcic +2 more
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