Results 21 to 30 of about 3,538,336 (195)

Revolution at the Library Service Desk: A Perspective from the National Library of Iran (NLI) [PDF]

International Journal of Information Science and Management
This study aimed to identify indicators and factors affecting the evolution of services at the service desks of the National Library of Iran (NLI). The method of this research is the mixed method.
Azam Najafgholinejad
doaj   +1 more source

Quality Management in Service Desk - How Does Service Desk Managers Define and Measure Quality

Proceedings of the 20th International Conference on Enterprise Information Systems, 2018
peerReviewed
Hjelt, Maiju, Syynimaa, Nestori
openaire   +3 more sources

Service Desk System

, 2021
Кратко описана методология ITIL. Рассмотрена цель внедрения системы Service Desk и преимущества ее использования. Проанализирована система Service Desk, используемая в БГУИР, а также алгоритм обработки заявок пользователей с помощью Service Desk. Изучено
Петрушкевич, М. В., Савицкая, Д. Г.   +1 more
core   +1 more source

Towards an improved IT service desk system and processes: a case study [PDF]

, 2012
An IT service desk provides a Single Point of Contact for the customers and users regarding support requests. The world-wide adoption of IT Infrastructure Library (ITIL) framework has also pushed organizations to improve their service desk operations ...
Jäntti, Marko, Shrestha, Anup, Cater-Steel, Aileen   +2 more
core  

Illinois Fire Service Institute Library Reference Desk Plexiglass Shield_2

, 2022
This image, taken in 2021, shows the plexiglass shield placed around the reference desk at the Illinois Fire Service Institute Library.Institute of Museum and Library Services Grant ARPML-250797-OMLS ...
Illinois Fire Service Institute
core  

Secret Shopping is an Effective Tool for Identifying Local Patterns in Library User Experience

Evidence Based Library and Information Practice, 2016
A Review of: Boyce, C. M. (2015). Secret shopping as user experience assessment tool. Public Services Quarterly, 11(4), 237-253. doi:10.1080/15228959.2015.1084903 Objective – To assess library user experience (UX) at two entry-level service desks ...
Kelley Wadson
doaj   +1 more source

Students on both sides of the desk: Effective student training of exceptional service at a combined services desk [PDF]

, 2014
Contributed paper for the 2014 Texas Library Association (TLA) Annual Conference.
Venner, Mary Ann, Whitmer, Susan, Campbell, Doug   +2 more
core  

Assessment of surgical capacity and productivity in high-volume Ethiopian hospitals: mixed method study

BMC Health Services Research
Background In Ethiopia and other low-and middle-income countries, access to emergency and elective surgical care is still inadequate and inequitable.
Amare Hailekiros Gebregzi, Elubabor Buno Teko, Abiy Dawit Tantu, Natinael Tesfaye Jale, Genanaw Kassie Getahun, Yohannes Molla Asemu   +5 more
doaj   +1 more source

Illinois Fire Service Institute Library Reference Desk Plexiglass Shield

, 2022
This image, taken in 2021, shows the plexiglass shield placed around the reference desk at the Illinois Fire Service Institute Library.Institute of Museum and Library Services Grant ARPML-250797-OMLS ...
Illinois Fire Service Institute
core  

Correlates of self-reported pregnancy complications: a cross-sectional study in two districts in Northern Ghana

Archives of Public Health
Background Maternal health remains a critical indicator of health system performance globally, yet its outcomes remain suboptimal in low-resource settings. In Ghana, pregnancy complications contribute to over 12% of maternal deaths among women aged 15–49
Martin Ayanore, Isaiah Agorinya, Robert Kokou Dowou, Samuel Mayeden, Gilbert Abotisem Abiiro, Peter Adatara, Stella Lartey, Joseph Kangmennaang, Elijah Bisung, Kingsley Osei, Bervelyn Asantewaah Addo, Francis Adane, Wisdom Axame, Priscilla Aku Nuna Dotse, Wisdom Aduah, Felix Torku, Josephat Ana-Imwine Nyuzaghl, Prosper Mwinyella Lana, Linus Baatiema, Gladys Cheyuo, Mensah Kwesi Acheampong, Dennis Allotey, Cecilia Kakariba, Godfred Kwabena Sarpong, Edward Sagoe, Richard Dzeha, Jakut James Moyom, Felix Anaba, Simon Peter Zantoli, Kennedy Miah, Mabel Narh, Winifred Addo-Cobbiah, Michael Sottie, Samuel K. Boakye-Boateng, John Koku Awoonor-Williams   +34 more
doaj   +1 more source