Results 41 to 50 of about 3,538,336 (195)
Implementation of Proactive Chat Increases Number and Complexity of Reference Questions
Evidence Based Library and Information Practice, 2017 A Review of: Maloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959-974.
Sue F. Phelps
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A Probabilistic Concept Annotation for IT Service Desk Tickets [PDF]
Proceedings of the 7th International Workshop on Exploiting Semantic Annotations in Information Retrieval, 2014 Ticket annotation and search has become an important research subject in the IT service desk delivery. Millions of tickets are created yearly to address business users' IT related problems. In IT service desk management, it is critical to first capture the pain points for a group of tickets to determine root cause; secondly, to obtain the respective ...
Ea-Ee Jan, Kuan-Yu Chen, Tsuyoshi Idé
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Jurnal Teknik ITS, 2014 Penggunaan Teknologi Informasi di banyak perusahaan telah menjadi satu hal penting dalam meningkatkan efektifitas dan efisiensi operasional bisnis yang mendukung tercapainya tujuan perusahaan, termasuk juga PT XYZ.
Annisa Rachmi +2 more
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Transaction Analysis of Interactions at the Reference Desk of a Small Academic Library
Partnership: The Canadian Journal of Library and Information Practice and Research, 2011 As discussions continue about the changing nature of reference service in academic libraries, the Geoffrey R. Weller Library determined that more detailed information on what was happening at the Reference Desk was needed.
Heather Empey
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Roaming Reference: Reinvigorating Reference through Point of Need Service
Partnership: The Canadian Journal of Library and Information Practice and Research, 2011 Roaming reference service was pursued as a way to address declining reference statistics. The service was staffed by librarians armed with iPads over a period of six months during the 2010-2011 academic year.
Kealin M. McCabe, James R.W. MacDonald
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LibQUAL+® and the Information Commons Initiative at Buffalo State College: 2003 to 2009
Evidence Based Library and Information Practice, 2013 Objective – To examine the effect of a transition to an information commons model of service organization on perceptions of library service quality. In 2003, the E. H.
Eugene J. Harvey, Maureen Lindstrom
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, 2014 Poster for the 2014 Texas Library Association (TLA) Annual Conference Academic Poster Session.
Venner, Mary Ann +2 more
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Improvement of incident management model using machine learning methods
Mokslas: Lietuvos AteitisTechnical support of IT infrastructure is a crucial aspect of organizational operations, with the most challenging task being ensuring service continuity.
Roman Jevsejev, Mindaugas Bereiša
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IT service desk process improvement : a narrative style case study [PDF]
, 2006 This paper is a detailed case narrative on how a Faculty of a leading Australian\ud University conducted a rigorous process improvement project, applying fundamental\ud Business Process Management (BPM) concepts.
Arora, Atul, Bandara, Wasana
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IDA: International Design and Art Journal, 2021 The ability of employees to fulfill their duties and responsibilities efficiently and effectively in the working environment depends on their ability to work in a comfortable environment, their motivation and work load intensity.
H. Abdullah Erdoğan +2 more
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