IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN [PDF]
Management & Marketing, 2011 The purpose of this study is to contribute to the literature of service qualityimportance in restaurant industry. The study has been based upon theServqual technique and Dineserv tool of improving the quality by the serviceproviding organizations.
Ubedullah Amjad Ali SHAIKH +1 more
doaj +2 more sources
SERVQUAL Model with Interrelated Dimensions. The Case of The Pharmacy in Mexico
Journal of Technology Management & Innovation, 2021 This research is focused on understanding the interrelation between the different dimen- sions of the SERVQUAL model in the pharmaceutical area, which have differences in per- ceptions of service domains depending on the cultures in which they are ...
Fernando Alonso Rojas, Giuliani Coluccio
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Crashworthiness capability of jute and glass fibre reinforced epoxy tubes under quasi-static loading condition for automotive application [PDF]
, 2021 During last few years, the interest in using natural fibers as reinforcement in polymers has increased dramatically. Natural fibers are not only strong and lightweight but also relatively very cheap.
Hamza, Sabah Salim
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Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013 [PDF]
Informatică economică, 2015 While many past studies focus on service quality research, especially using the “SERVQUAL”, little is known about the mechanics of this model. Motivated by the need to gauge the contribution of the SERVQUAL model, this study reviews 367 SSCI and SCI ...
Ya Lan WANG +3 more
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GECONTEC: Revista Internacional de Gestión del Conocimiento y la Tecnología, 2022 Las bibliotecas, hospitales, bancos y centros de investigación compran revistas académicas en formato digital con editores e intermediarios para proveerlas a los usuarios que las necesitan.
Salvador Enrique Vazquez Moctezuma
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Quality of Service in the Urban Bus System: Ankara EGO Example
Ankara Araştırmaları Dergisi, 2021 The increasing global importance of the service sector in recent years requires planned improvements to be made in the quality of service in transportation systems, as well as in all service sectors.
Seda Hatipoğlu, Beyza Nur Keskin
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Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines [PDF]
, 2007 In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services.
Jong, Menno D.T. de +2 more
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The SERVQUAL instrument: Reliability and validity in South Africa
South African Journal of Business Management, 1997 The drive to measure service quality has become a major focus in many organizations, as the links between service quality and business performance have become more clear.
Deon Nel +2 more
doaj +1 more source
Jurnal Manajemen dan Profesional, 2021 This study examines Foreign Direct Investment (FDI/PMA) and Domestic Investment (DI/PMDN) which are relatively balanced (49.9% : 50.1%), and continue to be conducive during the Covid-19 Pandemic. In East Java Province, PMA continues to show a significant
Hironimus Hari Kurniawan
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A review of service quality and service delivery: Towards a customer co-production and customer-integration approach [PDF]
, 2018 © 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration.
Al-Hajla, Ali +3 more
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