An analysis of the quality of educational services provided for rural administrators (A case study of Dehyars in Nasrabad District, Torbat Jam County) [PDF]
تحقیقات کاربردی علوم جغرافیایی, 2020 Training is one of the most convenient, and fastest ways to enable a society. Rural administrators are no exception; therefore, in order to achieve sustainable rural development, it is essential to enable Dehyars (rural administrators) through education ...
hamdolah sojasi qedari +2 more
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E-Servqual: How E-Servqual Can Influence E-Satisfaction in Shopee
Advances in Economics, Business and Management Research, 2021 Jusuf Nurdin +3 more
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Measuring dimensions of service quality [PDF]
Strategic Management, 2020 In the modern business environment, service companies face the challenge of continuous improvement of the quality of services. Retail managers must use an adequate system for evaluating the quality of the services they provide within the retail ...
Tešić Dejan
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Assessing Service Quality in the Ghanaian Private Healthcare Sector: The Case of Comboni Hospital. [PDF]
, 2020 The healthcare industry has become a paramount concern for most people in Ghana and the quality of services rendered to the patients in the private hospitals cannot be overemphasized.
Agbi, Fortune Afi
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Sistemasi: Jurnal Sistem InformasiThe development of information technology in the digital era has had a significant impact, including on online transportation services such as Grab. However, Grab users frequently complain about slow response times from customer support when handling ...
Dimas Hadi Yanto +4 more
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Comparing alternative instruments to measure service quality in higher education [PDF]
The purpose of this work is to examine the performance of five alternative measures of service quality in the high education sector – SERVQUAL (Service Quality), Importance-weighted SERVQUAL, SERVPERF (Service Performance), Importance-weighted SERVPERF ...
Ana Oliveira-Brochado, Rui Cunha Marques
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หลัก SERVQUAL ที่มีอิทธิพลต่อคุณภาพการให้บริการของตำรวจนครบาล 4
Rajamangala University of Technology Tawan-ok Social Science Journalการวิจัยมีวัตถุประสงค์เพื่อศึกษา 1) สภาพทั่วไปของตัวแปรความเป็นรูปธรรม ความเชื่อถือ การให้ความเชื่อมั่น การตอบสนอง การเข้าใจ และคุณภาพการให้บริการ และ 2) อิทธิพลของความเป็นรูปธรรม ความเชื่อถือ การให้ความเชื่อมั่น การตอบสนอง การเข้าใจที่มีต่อคุณภาพการให้บริการ ใช้ระเบียบวิธีการวิจัยทั้งเชิงปริมาณและเชิงคุณภาพ การวิจัยเชิงปริมาณ เก็บข้อม ...
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Online Service Quality and Customer Satisfaction: A case study of Bank Islam Malaysia Berhad [PDF]
Online banking can provide a reliable service to the customers for which make them happy. Online banking service is a comparative advantage and can improve relationship with customers.
Ahmed, Khalil
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Combining Servqual and Kano: Justification for Best Action and Its Selection Process
Jurnal KawistaraThis study aims to enhance the existing literature on the integration of Servqual and Kano concepts by providing a comprehensive justification for recommending improvement actions to service attributes.
Hendrarto Kurniawan Supangkat +1 more
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Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus [PDF]
Financial Theory and Practice, 2007 Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be ...
Okan Veli Şafakli
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