Results 91 to 100 of about 60,703 (214)
Approaches to quality management in hotel industry
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2013 The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness ...
Kateřina Ryglová +2 more
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The Power of Interfacing Departments in Shaping B2B Customer Satisfaction [PDF]
, 2003 Extant research identifies service quality and service encounter perceptions as the key determinants of satisfaction. However, no study in a business-to-business environment has examined the simultaneous effect of these two determinants on overall ...
Durvasula, Srinivas +2 more
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An analysis of the quality of educational services provided for rural administrators (A case study of Dehyars in Nasrabad District, Torbat Jam County) [PDF]
تحقیقات کاربردی علوم جغرافیایی, 2020 Training is one of the most convenient, and fastest ways to enable a society. Rural administrators are no exception; therefore, in order to achieve sustainable rural development, it is essential to enable Dehyars (rural administrators) through education ...
hamdolah sojasi qedari +2 more
doaj
Comparing alternative instruments to measure service quality in higher education [PDF]
The purpose of this work is to examine the performance of five alternative measures of service quality in the high education sector – SERVQUAL (Service Quality), Importance-weighted SERVQUAL, SERVPERF (Service Performance), Importance-weighted SERVPERF ...
Ana Oliveira-Brochado, Rui Cunha Marques
core
E-Servqual: How E-Servqual Can Influence E-Satisfaction in Shopee
Advances in Economics, Business and Management Research, 2021 Jusuf Nurdin +3 more
openaire +1 more source
Measuring dimensions of service quality [PDF]
Strategic Management, 2020 In the modern business environment, service companies face the challenge of continuous improvement of the quality of services. Retail managers must use an adequate system for evaluating the quality of the services they provide within the retail ...
Tešić Dejan
doaj
Intuitionistic Fuzzy AHP and WASPAS to Assess Service Quality in Online Transportation [PDF]
, 2023 Indonesia is currently entering a new normal era; this requires people to adapt to the cleanliving habit in accordance with health standards in order to carry out normal activities.
Garside, Annisa Kesy +2 more
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Sistemasi: Jurnal Sistem InformasiThe development of information technology in the digital era has had a significant impact, including on online transportation services such as Grab. However, Grab users frequently complain about slow response times from customer support when handling ...
Dimas Hadi Yanto +4 more
doaj +1 more source
Online Service Quality and Customer Satisfaction: A case study of Bank Islam Malaysia Berhad [PDF]
Online banking can provide a reliable service to the customers for which make them happy. Online banking service is a comparative advantage and can improve relationship with customers.
Ahmed, Khalil
core +1 more source
หลัก SERVQUAL ที่มีอิทธิพลต่อคุณภาพการให้บริการของตำรวจนครบาล 4
Rajamangala University of Technology Tawan-ok Social Science Journalการวิจัยมีวัตถุประสงค์เพื่อศึกษา 1) สภาพทั่วไปของตัวแปรความเป็นรูปธรรม ความเชื่อถือ การให้ความเชื่อมั่น การตอบสนอง การเข้าใจ และคุณภาพการให้บริการ และ 2) อิทธิพลของความเป็นรูปธรรม ความเชื่อถือ การให้ความเชื่อมั่น การตอบสนอง การเข้าใจที่มีต่อคุณภาพการให้บริการ ใช้ระเบียบวิธีการวิจัยทั้งเชิงปริมาณและเชิงคุณภาพ การวิจัยเชิงปริมาณ เก็บข้อม ...
openaire +1 more source