Results 101 to 110 of about 60,391 (165)
, 2020 O cenário econômico mundial está mais aberto, favorecendo um melhor desempenho da economia brasileira, principalmente na área de prestação de serviços, na qual vem assumindo papel cada vez mais importante no desenvolvimento da economia mundial, tanto do ponto de vista da geração de renda e emprego, como da substancial contribuição para a dinâmica ...
Sales Oliveira, Matheus +1 more
openaire +1 more source
Breaking the MBA delivery mould: A multi-group international MBA / practitioner virtual collaborative project [PDF]
, 2008 The marketing education project presented here brings together a major UK financial institution in the banking sector and a selection of its high value clients (B-to-B) via e-mail, telephone, video conferencing and other web-based technologies, with two ...
Hermans, CM, Newman, AJ
core +1 more source
Accounting Profession Journal (APAJI)Abstrak: Dampak Leadership dan Corporate Social Responsibility Terhadap Peningkatan SERVQUAL PT. Bank Rakyat Indonesia TBK. Penelitian ini bertujuan untuk meneliti pengaruh antara kepemimpinan dan Corporate Social Responsibility (CSR) terhadap ...
Mira La'bi Bandhaso +2 more
doaj +1 more source
Improving the Service Quality as a Socially Responsible Activity of Hotel Companies [PDF]
In this article, the results of the survey examining quality of service in spa hotels are interpreted. Research was conducted in five spas in West Morava region during August and September 2008. Service quality was measured with a model based on SERVQUAL
Ivana Blesic +2 more
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Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling [PDF]
, 2019 The aim of this article was to determine which key indicators influence patient satisfaction with the Spanish NHS to provide useful information for policy decision-making.
Ramírez Orellana, Alicia +1 more
core +2 more sources
Ekonomski Vjesnik, 2015 One of the direct ways of influencing emotions and service quality perceptions is by music stimulation. The purpose of this research is to examine the impact of music of different musical elements (i.e. sad vs.
Ivana First Komen +2 more
doaj
The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model [PDF]
Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and expectations may be different one from the other and they may evolve in time.
Nicolae Istudor, Olimpia State
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Development of service quality dimensions in Malaysia - The case of A multicultural society. [PDF]
, 2011 Service quality (SERVQUAL) is now recognized as an integral component of a firm’s customer satisfaction program. Therefore, it is important to understand how consumers perceive the quality of services rend ered, as well as how these perceptions are ...
Boo, Huey Chern +2 more
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OPSIThe world is experiencing rapid change, leading to transformations in human lifestyles that necessitate adaptation. However, the aviation industry appears to have reached a point of stagnation.
Felice Graciela +2 more
doaj +1 more source
GUEST SERVICES QUALITY ASSESMENT IN TOURISM, USING AN ATTRIBUTES SCALE [PDF]
It is considered that a weakness of the Romanian tourism offer is the quality of guest services. In this paper we established as an objective to examine in detail the importance given by the consumers to the components of guest service quality and their ...
BAN OLIMPIA, POPA LUMINITA
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