Results 101 to 110 of about 60,703 (214)
Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus [PDF]
Financial Theory and Practice, 2007 Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be ...
Okan Veli Şafakli
doaj
Combining Servqual and Kano: Justification for Best Action and Its Selection Process
Jurnal KawistaraThis study aims to enhance the existing literature on the integration of Servqual and Kano concepts by providing a comprehensive justification for recommending improvement actions to service attributes.
Hendrarto Kurniawan Supangkat +1 more
doaj +1 more source
, 2020 O cenário econômico mundial está mais aberto, favorecendo um melhor desempenho da economia brasileira, principalmente na área de prestação de serviços, na qual vem assumindo papel cada vez mais importante no desenvolvimento da economia mundial, tanto do ponto de vista da geração de renda e emprego, como da substancial contribuição para a dinâmica ...
Sales Oliveira, Matheus +1 more
openaire +1 more source
Improving the Service Quality as a Socially Responsible Activity of Hotel Companies [PDF]
In this article, the results of the survey examining quality of service in spa hotels are interpreted. Research was conducted in five spas in West Morava region during August and September 2008. Service quality was measured with a model based on SERVQUAL
Ivana Blesic +2 more
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Breaking the MBA delivery mould: A multi-group international MBA / practitioner virtual collaborative project [PDF]
, 2008 The marketing education project presented here brings together a major UK financial institution in the banking sector and a selection of its high value clients (B-to-B) via e-mail, telephone, video conferencing and other web-based technologies, with two ...
Hermans, CM, Newman, AJ
core +1 more source
IT service management: towards a contingency theory of performance measurement [PDF]
, 2011 Information Technology Service Management (ITSM) focuses on IT service creation, design, delivery and maintenance. Measurement is one of the basic underlying elements of service science and this paper contributes to service science by focussing on the ...
Cater-Steel, Aileen +3 more
core +1 more source
Ekonomski Vjesnik, 2015 One of the direct ways of influencing emotions and service quality perceptions is by music stimulation. The purpose of this research is to examine the impact of music of different musical elements (i.e. sad vs.
Ivana First Komen +2 more
doaj
OPSIThe world is experiencing rapid change, leading to transformations in human lifestyles that necessitate adaptation. However, the aviation industry appears to have reached a point of stagnation.
Felice Graciela +2 more
doaj +1 more source
The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model [PDF]
Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and expectations may be different one from the other and they may evolve in time.
Nicolae Istudor, Olimpia State
core
Development of service quality dimensions in Malaysia - The case of A multicultural society. [PDF]
, 2011 Service quality (SERVQUAL) is now recognized as an integral component of a firm’s customer satisfaction program. Therefore, it is important to understand how consumers perceive the quality of services rend ered, as well as how these perceptions are ...
Boo, Huey Chern +2 more
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