Results 111 to 120 of about 60,391 (165)
PELATIHAN SERVQUAL LEMBAGA PERKREDITAN DESA (LPD)
JURNAL SEWAKA BHAKTI, 2019 Increasing the intensity of competition requires that every organization always pay attention to the dynamics of customer needs, wants and preferences and try to fulfill them in a way that is more effective and efficient compared to its competitors. The results of research on organizations that implement SERVQUAL (Service Quality) dimensions are proven
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Mjerenje kvalitete usluge servqual modelom
, 2021 Mjerenje kvalitete usluge je jedna od vrlo važnih radnji koje bi svaka uslužna organizacija trebala provoditi. Istraživači kvalitete usluge se slažu da je kvaliteta usluge neuhvatljiv i apstraktan koncept koji je dosta teško izmjeriti i definirati. Upravo je „Mjerenje kvalitete usluge primjenom SERVQUAL modela“ tema ovog diplomskog rada.
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Optimizing the stake holder’s perspective on enhancing the service quality in health care [PDF]
For the success of health care organizations, accurate measurement of health care service quality is as important as understanding the nature of the service delivery system.
G, Thiagarajan, Nakkeeran, Senthil kumar
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Online Travel Service Quality: The Importance of Pre-Transaction Services [PDF]
The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services.
Pauwels,Piet +2 more
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Exploring the use of a gap analysis approach for quantitative evaluation of teaching effectiveness [PDF]
, 2003 The article investigates the potential of an adaptation of the SERVQUAL approach for obtaining student feedback. The technique involves measuring the gaps between what students want in terms of teaching delivery and what they actually receive, thereby ...
Greenland, Steve
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Primary healthcare service quality measurement: servqual scale
Ekonomski Vjesnik, 2015 The purpose of this study is to examine customers’ perceptions of primary healthcare service quality in public institutions in the city of Šibenik. The research was aimed at investigating whether there is a difference between customers’ expectations and their satisfaction with received medical services.
Mečev, Dijana, Kardum Goleš, Ivana
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Factores determinantes en la calidad del servicio sanitario en México: Caso ABC
Entramado, 2014 El estudio tiene como objetivo identificar los factores determinantes en la calidad del servicio de salud desde la percepción del usuario en Tamaulipas, México. Se llevó a cabo mediante la estrategia de estudio de caso.
Norma Angélica Pedraza-Melo +3 more
doaj
Service quality in alcohol treatment: a research note [PDF]
, 2011 Purpose - To evaluate service quality in a UK privately funded alcohol treatment clinic. Methodology - Data were gathered via interviews with two groups of participants using the SERVQUAL questionnaire.
Griffiths, MD, Resnick, S
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Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India [PDF]
Service quality measures developed internationally are often accepted as adequate in India. This study evaluates the Retail Service Quality Scale (RSQS) developed in the U.S.
Kaul Subhashini
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Jurnal Manajemen dan Bisnis PerformaThis research aims to explore the role of digital transformation in enhancing the rural tourism industry through PT. Teknologi Pandu Wisata (Pandooin). It focuses on utilizing consumer preferences to improve the quality of tourism products, the role of marketplaces in enhancing online purchase intention, and evaluating custom itinerary features on ...
Mochammad Jibril +1 more
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