PELATIHAN SERVQUAL LEMBAGA PERKREDITAN DESA (LPD)
JURNAL SEWAKA BHAKTI, 2019 Increasing the intensity of competition requires that every organization always pay attention to the dynamics of customer needs, wants and preferences and try to fulfill them in a way that is more effective and efficient compared to its competitors. The results of research on organizations that implement SERVQUAL (Service Quality) dimensions are proven
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GUEST SERVICES QUALITY ASSESMENT IN TOURISM, USING AN ATTRIBUTES SCALE [PDF]
It is considered that a weakness of the Romanian tourism offer is the quality of guest services. In this paper we established as an objective to examine in detail the importance given by the consumers to the components of guest service quality and their ...
BAN OLIMPIA, POPA LUMINITA
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Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling [PDF]
, 2019 The aim of this article was to determine which key indicators influence patient satisfaction with the Spanish NHS to provide useful information for policy decision-making.
Ramírez Orellana, Alicia +1 more
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Mjerenje kvalitete usluge servqual modelom
, 2021 Mjerenje kvalitete usluge je jedna od vrlo važnih radnji koje bi svaka uslužna organizacija trebala provoditi. Istraživači kvalitete usluge se slažu da je kvaliteta usluge neuhvatljiv i apstraktan koncept koji je dosta teško izmjeriti i definirati. Upravo je „Mjerenje kvalitete usluge primjenom SERVQUAL modela“ tema ovog diplomskog rada.
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Online Travel Service Quality: The Importance of Pre-Transaction Services [PDF]
The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services.
Pauwels,Piet +2 more
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Primary healthcare service quality measurement: servqual scale
Ekonomski Vjesnik, 2015 The purpose of this study is to examine customers’ perceptions of primary healthcare service quality in public institutions in the city of Šibenik. The research was aimed at investigating whether there is a difference between customers’ expectations and their satisfaction with received medical services.
Mečev, Dijana, Kardum Goleš, Ivana
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Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India [PDF]
Service quality measures developed internationally are often accepted as adequate in India. This study evaluates the Retail Service Quality Scale (RSQS) developed in the U.S.
Kaul Subhashini
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Factores determinantes en la calidad del servicio sanitario en México: Caso ABC
Entramado, 2014 El estudio tiene como objetivo identificar los factores determinantes en la calidad del servicio de salud desde la percepción del usuario en Tamaulipas, México. Se llevó a cabo mediante la estrategia de estudio de caso.
Norma Angélica Pedraza-Melo +3 more
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Optimizing the stake holder’s perspective on enhancing the service quality in health care [PDF]
For the success of health care organizations, accurate measurement of health care service quality is as important as understanding the nature of the service delivery system.
G, Thiagarajan, Nakkeeran, Senthil kumar
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The Effectiveness of Customer Education: evaluating synchronous and asynchronous e-learning technologies [PDF]
, 2018 This paper considers the role played by customer education in enhancing their engagement by enriching the customer experience. Enrichment may be seen in terms of enhanced customer communication or service co-creation.
Dadd, Deneise, Hinton, Matthew
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