Results 121 to 130 of about 60,391 (165)
Service quality gap analysis in private sector bank - a customer perspective [PDF]
The present study evaluates the customer perceptions of service quality in selected private sector banks. Data was collected from 200 customers of ICICI and CUB using structured questionnaire.
Ananth, A., Prabaharan, B., Ramesh, R.
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QUALITY OF PUBLIC TRANSPORTATION SERVICES IN URBAN AREA OF ORADEA [PDF]
Intensification of public transport in urban areas due to increased mobility at regional and national levels, discrepancies among urban areas with same population and lack of statistical data related to performance and quality of public transport ...
Silaghi Simona
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Impact of mutual fund investment in indian equity market. [PDF]
The mutual fund investments have emerged as important players in the Indian equity market in the recent past. This research makes an attempt to understand whether a relationship exists between Mutual Fund investment and Equity Market returns in India ...
Ananth, A., Swaminathan, J.
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, 2018 O presente trabalho investiga as percepções e expectativas dos visitantes sobre os serviços ofertados no Museu de Ciências da Vida (MCV) da Universidade Federal do Espírito Santo. Apresenta um estudo exploratório, descritivo, de abordagem quantitativa, visando diagnosticar as dimensões da qualidade: Confiabilidade, Empatia, Garantia, Receptividade e ...
Miguel, Marcelo Calderari +1 more
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Ciência da Informação, 2008 Nas últimas duas décadas, pesquisadores em ciência da informação têm investigado o valor dos serviços em bibliotecas de acordo com as percepções, expectativas e necessidades dos usuários.
André Luís Policani Freitas +2 more
doaj
Structural equation modeling of eBankQual scale: a study of E-Banking in India [PDF]
This study assesses the relationship between perceived quality, brand perception and perceived value with satisfaction. For the data analysis structural equation modeling (SEM) method and path analysis method were used. A result indicates that, eBankQual
Kumbhar, Vijay
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Role of placement in determination of service quality measurement of higher education in India [PDF]
In this research paper the methodological development of a new model, namely SQM-HEI (Service Quality Measurement in Higher Education in India) for the measurement of service quality in higher educational institutions is developed.
Arockiasamy, Arulraj +1 more
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The infosource scale: a measure to assess the importance of external tourism information sources [PDF]
Information sources have long been considered an important variable in understanding consumer purchasing behaviors. Although research on information sources has been performed in a wide range of social disciplines, this variable has never been ...
Abrantes, Jose Luis +2 more
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J@ti Undip: Jurnal Teknik Industri, 2012 SERVQUAL merupakan salah satu metode yang dapat digunakan untuk mengukur kepuasan pelanggan atas jasa yang telah diterimanya yakni dengan cara membandingkan tingkat persepsi dan ekspektasinya. Servqual menilai kualitas pelayanan berdasarkan lima dimensi kualitas, yaitu dimensi empathy, assurance, reliability, responsivenes, dan tangibles.
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