Results 131 to 140 of about 60,703 (214)

Analysis of case management service quality for PCI patients based on the SERVQUAL model: a single-center prospective study. [PDF]

Front Public Health
Wang S, Lu Q, Ding L, Ni W, Zheng Y.
europepmc   +1 more source

Designing and psychometric evaluation of an Instrument to assess patient's satisfaction from communication with dentist and dental care services based on SERVQUAL model. [PDF]

BMC Oral Health
Shariatzadeh K, Shamshiri AR, Riyahi A, Gholami M.   +3 more
europepmc   +1 more source

Role of placement in determination of service quality measurement of higher education in India [PDF]

In this research paper the methodological development of a new model, namely SQM-HEI (Service Quality Measurement in Higher Education in India) for the measurement of service quality in higher educational institutions is developed.
Arockiasamy, Arulraj, Nakkeeran, Senthil kumar   +1 more
core   +1 more source

Service quality in hospital inpatient care: SERVQUAL model approach. [PDF]

Health SA
Rahmatia S, Basri M, Ismail I, Adi S, Nasrullah N, Ahmad A.   +5 more
europepmc   +1 more source

Development, Validity and Reliability of Perceived Service Quality in Retail Banking and its Relationship With Perceived Value and Customer Satisfaction [PDF]

Microfinance is often hailed both as a tool for fighting poverty and as a tool for post-conflict reconciliation. This paper explores the use of microfinance in post-civil war Bosnia and Herzegovina, assessing its results in terms of both goals.
Aleksandra Pisnik Korda, Boris Snoj
core  

Enhancing educational service quality for medical students: Insights from the SERVQUAL model. [PDF]

J Family Med Prim Care
Dhane AS.
europepmc   +1 more source

INVESTIGATING THE PATIENT SATISFACTION WITHIN ROMANIAN PUBLIC AND PRIVATE HOSPITALS [PDF]

Although it is not commonly accepted within healthcare services industry, the importance of marketing is more and more recognized nowadays by the organizations activating in the field. Current perception resides in a series of factors as: ethical aspects
Mihoc Florin, Popa Adela Laura, Rosca Remus Dorel   +2 more
core  

Patient satisfaction, willingness to revisit, and implications for dental clinic education: service quality perception in Jeddah, KSA. [PDF]

BMC Oral Health
Othman BM, Kadasah NA.
europepmc   +1 more source

Maternal perceptions of medical service quality: evidence from a SERVQUAL-IPA model at a hospital in Beijing. [PDF]

BMC Pregnancy Childbirth
Gao ZH, Qiao YY, Liu YX, Zhou ZB, Yang Y.   +4 more
europepmc   +1 more source

MENINGKATKAN KUALITAS LAYANAN INDUSTRI JASA MELALUI PENDEKATAN INTEGRASI METODA SERVQUAL-SIX SIGMA ATAU SERVQUAL-QFD

J@ti Undip: Jurnal Teknik Industri, 2012
SERVQUAL merupakan salah satu metode  yang dapat digunakan untuk mengukur kepuasan pelanggan atas jasa yang telah diterimanya yakni dengan cara membandingkan tingkat persepsi dan ekspektasinya. Servqual menilai kualitas pelayanan berdasarkan lima dimensi kualitas, yaitu dimensi empathy, assurance, reliability, responsivenes, dan tangibles.
openaire   +1 more source