Results 11 to 20 of about 60,703 (214)

Assessing Patient Satisfaction by Measuring Service Quality in Outpatient Service of a Public Hospital in Bagmati Province, Nepal. [PDF]

Public Health Chall
This study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Uprety V, Paudel BK, Shrestha M, Kharel S, Neupane S, Neupane H, Sigdel M, Pandey B.   +7 more
europepmc   +2 more sources

Service Quality in Iranian Hospitals From Patients' Perspectives Based on the SERVQUAL Model: A Systematic Review and Meta-Analysis. [PDF]

Health Sci Rep
Abstract Background This study aimed to evaluate the service quality in Iranian hospitals from patients' perspectives based on the SERVQUAL model. Materials and Methods A thorough exploration of online electronic databases, including Scopus, PubMed, Web of Science, IranMedex, and the Scientific Information Database (SID), was undertaken using keywords ...
Alizadeh T, Noveiry MJS, Karkhah S, Leyli EK, Kohan KS, Vajargah PG.   +5 more
europepmc   +2 more sources

Student Expectation and Perception on Service Quality: Gap Analysis Model

International Journal of Academe and Industry Research, 2023
In the competitive market, it is crucial to stand as the market leaders maintaining the current customers offering the satisfying service quality and creating impacts to attract the potential. Hence, this research identifies the gaps between the customer
Aye Mya Mon
doaj   +1 more source

UPAYA PERBAIKAN KUALITAS LAYANAN TERHADAP PELANGGAN MENGGUNAKAN INTEGRASI SERVICE QUALITY (SERVQUAL) DAN ANALYTICAL HIERARCHY PROCESS

Rekayasa, 2011
Penelitian ini dilakukan di PT. Telkom Bangkalan untuk peningkatan kualitas layanan dengan menggunakan metode servqual dan AHP (Analytical Hierarchy Process). Servqual digunakan untuk mengetahui persepsi dan harapan pelanggan berdasarkan dimensi kualitas
Dian Farida Asfan
doaj   +1 more source

Presenting Modified Servqual Model to Evaluate Flight Attendant Services: Iran Air case study [PDF]

, 2019
Purpose: The investigation of the customer`s viewpoints and utilizing their ideas and expectations in improving the quality of the products, has turned out to be one of the key concerns of the companies working in all fields.
Ahmadvand, Khosro, Khorasani, Amir, Mojaveri, Hamidreza Salmani   +2 more
core   +2 more sources

ANALISIS KUALITAS PELAYANAN YANG BERPENGARUH TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE SERVQUAL DAN MODEL KANO (Studi Kasus: PT. PLN UPJ Semarang Selatan)

J@ti Undip: Jurnal Teknik Industri, 2012
Tingginya angka keluhan masyarakat terhadap layanan menuntut PT. PLN (persero) untuk mengevaluasi seperti apa tingkat pelayanan yang sudah diberikan kepada masyarakat. Hal tersebut dilakukan untuk membangun citra yang baik di mata masyarakat.
Arfan Bakhtiar, Aries Susanty, Fildariani Massay   +2 more
doaj   +1 more source

Diagnosing Service Quality in Retailing: The Case of Singapore [PDF]

, 2010
This paper examines the service quality perceptions of consumers towards retailers in Singapore. We applied SERVQUAL, a popular measure of service quality to a sample of 172 consumers to assess service quality perceptions, expectations and gaps in ...
Durvasula, Srinivas, Lysonski, Steven
core   +2 more sources

KUALITAS PELAYANAN FRONT OFFICE, HOUSEKEEPING, FOOD AND BEVERAGE TERHADAP LOYALITAS TAMU [PDF]

Upajiwa Dewantara: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat, 2017
This research aims to know the servqual Front Office, servqual Housekeeping and servqual Food and Beverage effect on customer satisfaction or guests staying at LPP Garden Hotel Yogyakarta.
Surodjo, Gendro Wiyono
doaj  

ANALYSIS SERVICE QUALITY OF FRONT OFFICE DEPARTMENT AT HOTEL BALI MANDIRA RESORT & SPA

Journal of Applied Sciences in Travel and Hospitality, 2019
The purpose of this research is to examine the quality of service and to identify the service attributes which are well provided and the attributes that need improvement at the front office department at Hotel Bali Mandira Resort and Spa.
I Putu Edi Hendra Badrianta, Made Sudiarta, Ni Putu Somawati   +2 more
doaj   +1 more source

REFERQUAL: A pilot study of a new service quality assessment instrument in the GP Exercise Referral scheme setting [PDF]

, 2006
Background The development of an instrument accurately assessing service quality in the GP Exercise Referral Scheme (ERS) industry could potentially inform scheme organisers of the factors that affect adherence rates leading to the implementation of ...
A Parasuraman, A Parasuraman, A Parasuraman, Adrian B Ibbetson, AH Taylor, C Kim, C Riddoch, CJ Feltz, Don Cock, E Babakus, FN Youssef, G Mels, GS Sureshchandar, Iain C Adams, J Salmon, J van Iwaarden, JJ Cronin, JJ Cronin, JR Thomas, K Newman, KE Clow, M Hemmasi, MK Brady, MK Brady, NW Burton, P Asubonteng, Phil Baugh, PW Gwanyama, RK Teas, S Hardcastle, S Park, S Robinson, SJ O'Connor, SN Blair, SR Bird, T Desombre, V Burke, V Seefeldt, XM Triado, YJ Ko   +39 more
core   +3 more sources