Results 11 to 20 of about 60,391 (165)

Student Expectation and Perception on Service Quality: Gap Analysis Model

International Journal of Academe and Industry Research, 2023
In the competitive market, it is crucial to stand as the market leaders maintaining the current customers offering the satisfying service quality and creating impacts to attract the potential. Hence, this research identifies the gaps between the customer
Aye Mya Mon
doaj   +1 more source

UPAYA PERBAIKAN KUALITAS LAYANAN TERHADAP PELANGGAN MENGGUNAKAN INTEGRASI SERVICE QUALITY (SERVQUAL) DAN ANALYTICAL HIERARCHY PROCESS

Rekayasa, 2011
Penelitian ini dilakukan di PT. Telkom Bangkalan untuk peningkatan kualitas layanan dengan menggunakan metode servqual dan AHP (Analytical Hierarchy Process). Servqual digunakan untuk mengetahui persepsi dan harapan pelanggan berdasarkan dimensi kualitas
Dian Farida Asfan
doaj   +1 more source

Diagnosing Service Quality in Retailing: The Case of Singapore [PDF]

, 2010
This paper examines the service quality perceptions of consumers towards retailers in Singapore. We applied SERVQUAL, a popular measure of service quality to a sample of 172 consumers to assess service quality perceptions, expectations and gaps in ...
Durvasula, Srinivas, Lysonski, Steven
core   +2 more sources

Testing the SERVQUAL Scale in the Business-to-Business Sector: The Case of Ocean Freight Shipping Service [PDF]

, 1999
A key question is whether the instruments developed for consumer services can accurately gauge the service quality perceptions of organisational customers.
Durvasula, Srinivas, Lysonski, Steven, Mehta, Subhash   +2 more
core   +2 more sources

ANALISIS KUALITAS PELAYANAN YANG BERPENGARUH TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE SERVQUAL DAN MODEL KANO (Studi Kasus: PT. PLN UPJ Semarang Selatan)

J@ti Undip: Jurnal Teknik Industri, 2012
Tingginya angka keluhan masyarakat terhadap layanan menuntut PT. PLN (persero) untuk mengevaluasi seperti apa tingkat pelayanan yang sudah diberikan kepada masyarakat. Hal tersebut dilakukan untuk membangun citra yang baik di mata masyarakat.
Arfan Bakhtiar, Aries Susanty, Fildariani Massay   +2 more
doaj   +1 more source

ANALYSIS SERVICE QUALITY OF FRONT OFFICE DEPARTMENT AT HOTEL BALI MANDIRA RESORT & SPA

Journal of Applied Sciences in Travel and Hospitality, 2019
The purpose of this research is to examine the quality of service and to identify the service attributes which are well provided and the attributes that need improvement at the front office department at Hotel Bali Mandira Resort and Spa.
I Putu Edi Hendra Badrianta, Made Sudiarta, Ni Putu Somawati   +2 more
doaj   +1 more source

Presenting Modified Servqual Model to Evaluate Flight Attendant Services: Iran Air case study [PDF]

, 2019
Purpose: The investigation of the customer`s viewpoints and utilizing their ideas and expectations in improving the quality of the products, has turned out to be one of the key concerns of the companies working in all fields.
Ahmadvand, Khosro, Khorasani, Amir, Mojaveri, Hamidreza Salmani   +2 more
core   +2 more sources

KUALITAS PELAYANAN FRONT OFFICE, HOUSEKEEPING, FOOD AND BEVERAGE TERHADAP LOYALITAS TAMU [PDF]

Upajiwa Dewantara: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat, 2017
This research aims to know the servqual Front Office, servqual Housekeeping and servqual Food and Beverage effect on customer satisfaction or guests staying at LPP Garden Hotel Yogyakarta.
Surodjo, Gendro Wiyono
doaj  

IMPORTANCE OF THE PERFORMANCE ANALYSIS (IPA) AND CUSTOMER SATISFACTION FOR DETERMINING THE SERVICE STRATEGIES THROUGH THE SERVQUAL MODEL APPROACH

Manajemen dan Bisnis, 2019
The culinary industry in Bandung is very numerous and varied. So it is necessary to match the level of importance of service products according to costumers and the level of performance that a restaurant has given. This study is to determine the level of
Kasnadi ., Rina Indrayani
doaj   +1 more source

ANALISIS DIMENSI SERVQUAL DALAM IMPLEMENTASI KUALITAS LAYANAN (Studi Kasus PT. Wahana Sumber Baru Jogjakarta - Nissan Magelang )_Universitas Tidar Magelang

EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya, 2022
Dealer Nissan Magelang yang bernaung dibawah PT Wahana Sumber Baru Jogjakarta merupakan perusahaan swasta yang bergerak pada bidang otomotif yang menyediakan layanan servis mobil dan showroom mobil Nissan dan Datsun.
Ayu Permata Kusuma Wardhani, Budi Rahardjo   +1 more
doaj   +1 more source