Results 21 to 30 of about 60,703 (214)
BAIGIAMŲJŲ DARBŲ RENGIMO ORGANIZAVIMO KOKYBĖS ĮVERTINIMAS PAGAL WEIGHTED SERVQUAL METODIKĄ
Mokslo Taikomieji Tyrimai Lietuvos Kolegijose, 2021 Šiame straipsnyje pritaikoma viena iš populiariausių kokybės vertinimo metodikų SERVQUAL siekiant apibrėžti studijų proceso kokybę. Konkrečiai skiriamas dėmesys galutiniam ir neabejotinai aktualiam studijų proceso etapui – baigiamojo darbo rengimo ...
Irma Šileikienė, Ana Usovaitė
doaj
Manajemen dan Bisnis, 2019 The culinary industry in Bandung is very numerous and varied. So it is necessary to match the level of importance of service products according to costumers and the level of performance that a restaurant has given. This study is to determine the level of
Kasnadi ., Rina Indrayani
doaj +1 more source
EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya, 2022 Dealer Nissan Magelang yang bernaung dibawah PT Wahana Sumber Baru Jogjakarta merupakan perusahaan swasta yang bergerak pada bidang otomotif yang menyediakan layanan servis mobil dan showroom mobil Nissan dan Datsun.
Ayu Permata Kusuma Wardhani +1 more
doaj +1 more source
Servqual potential for quality management in hotel services
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2012 The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability,
Kateřina Ryglová +2 more
doaj +1 more source
The fee tendering and service quality issue revisited [PDF]
, 2007 Purpose - It is a little over twenty years since mandatory fee scales were abolished by UK professional bodies. During this period fee levels have fluctuated with economic demand, and new procurement strategies such as partnering have been developed, but
Hoxley, M
core +1 more source
Fuzzy SERVQUAL Analysis in Airline Services
Organizacija, 2008 Fuzzy SERVQUAL Analysis in Airline Services This study is aimed at measuring and summarizing the perceived and expected service quality of passengers of an international airline and to provide the passengers' opinions to the decision makers employing fuzzy logic.
Aydin, Ozlem, Pakdil, Fatma
openaire +2 more sources
Private healthcare quality: applying a SERVQUAL model [PDF]
International Journal of Health Care Quality Assurance, 2010 PurposeThis paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality.Design/methodology/approachThe study consists of 340 randomly selected participants visiting a private healthcare facility during a three‐month data collection period.
Butt, Mohsin, de Run, E.
openaire +3 more sources
J@ti Undip: Jurnal Teknik Industri, 2017 Adanya peningkatan persaingan dalam industri jasa menyebabkan industri jasa berlomba-lomba dalam meningkatkan kualitas layanan untuk kepuasan kepada konsumennya.
Puri Ayu Margareta, Hana Catur Wahyuni
doaj +1 more source
Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies
Logistics & Sustainable Transport, 2014 The term of logistic customer service is defined as the abilities or skills to meet the customer’s requirements and expectations, chiefly in terms of the time and place of deliveries, while using all available forms of logistic activity, including ...
Kadłubek Marta, Jereb Borut
doaj +1 more source
KAJIAN KINERJA PELAYANAN ANGKUTAN PERINTIS PENYEBERANGAN PULAU TUNDA – KARANGANTU
Teknika, 2019 ulau Tunda adalah salah satu pulau di Banten yang memiliki kendala transportasi.Transportasi yang dipakai adalah kapal perintis sebagai alat pengangkutan penumpang dan manusia.
Dwi Esti Intari +2 more
doaj +1 more source