Results 21 to 30 of about 60,391 (165)
BAIGIAMŲJŲ DARBŲ RENGIMO ORGANIZAVIMO KOKYBĖS ĮVERTINIMAS PAGAL WEIGHTED SERVQUAL METODIKĄ
Mokslo Taikomieji Tyrimai Lietuvos Kolegijose, 2021 Šiame straipsnyje pritaikoma viena iš populiariausių kokybės vertinimo metodikų SERVQUAL siekiant apibrėžti studijų proceso kokybę. Konkrečiai skiriamas dėmesys galutiniam ir neabejotinai aktualiam studijų proceso etapui – baigiamojo darbo rengimo ...
Irma Šileikienė, Ana Usovaitė
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Servqual potential for quality management in hotel services
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2012 The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability,
Kateřina Ryglová +2 more
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The fee tendering and service quality issue revisited [PDF]
, 2007 Purpose - It is a little over twenty years since mandatory fee scales were abolished by UK professional bodies. During this period fee levels have fluctuated with economic demand, and new procurement strategies such as partnering have been developed, but
Hoxley, M
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Fuzzy SERVQUAL Analysis in Airline Services
Organizacija, 2008 Fuzzy SERVQUAL Analysis in Airline Services This study is aimed at measuring and summarizing the perceived and expected service quality of passengers of an international airline and to provide the passengers' opinions to the decision makers employing fuzzy logic.
Aydin, Ozlem, Pakdil, Fatma
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J@ti Undip: Jurnal Teknik Industri, 2017 Adanya peningkatan persaingan dalam industri jasa menyebabkan industri jasa berlomba-lomba dalam meningkatkan kualitas layanan untuk kepuasan kepada konsumennya.
Puri Ayu Margareta, Hana Catur Wahyuni
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Private healthcare quality: applying a SERVQUAL model [PDF]
International Journal of Health Care Quality Assurance, 2010 PurposeThis paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality.Design/methodology/approachThe study consists of 340 randomly selected participants visiting a private healthcare facility during a three‐month data collection period.
Butt, Mohsin, de Run, E.
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Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies
Logistics & Sustainable Transport, 2014 The term of logistic customer service is defined as the abilities or skills to meet the customer’s requirements and expectations, chiefly in terms of the time and place of deliveries, while using all available forms of logistic activity, including ...
Kadłubek Marta, Jereb Borut
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KAJIAN KINERJA PELAYANAN ANGKUTAN PERINTIS PENYEBERANGAN PULAU TUNDA – KARANGANTU
Teknika, 2019 ulau Tunda adalah salah satu pulau di Banten yang memiliki kendala transportasi.Transportasi yang dipakai adalah kapal perintis sebagai alat pengangkutan penumpang dan manusia.
Dwi Esti Intari +2 more
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Métodos para medir la calidad del servicio turístico en empresas de alojamiento
Revista Científica Ciencia y Tecnología, 2018 Los cambios en las empresas de alojamiento son causados principalmente por la creciente globalización y la creciente competencia. Cadenas hoteleras globales dominan la industria a pesar del creciente número de pequeños y medianos hoteles y otras ...
Diego Bonilla Jurado +2 more
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Jurnal Ilmiah Teknik Industri, 2020 The advancement of science and technology in the world has brought many influences to the changes in people's behavior and habits, one of that is the technology payment system adopted as an electronic payment system.
Dinnur Swaraswati +2 more
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