Results 31 to 40 of about 60,391 (165)
Information technology of higher education monitoring: a quality-based approach [PDF]
, 2011 The principles of information technology development for the system of higher education monitoring are considered. For education quality estimation the evidence model is built.
Cherednichenko, Olga, Riabko, Olha
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Journal of Industrial Engineering and Halal Industries, 2020 The increase in users of the Wifi.id Corner internet service is not directly proportional to the service satisfaction obtained by the Wi-Fi.id Corner service. In fact, many Wifi.id Corner customers complain and still complain about the quality of Wifi.id
Sulton Nur Hakim +2 more
doaj +1 more source
Barekeng, 2022 To achieve client satisfaction, every company must be able to do its best. Companies must be able to provide services that meet or surpass their consumers' expectations to achieve customer satisfaction.
Rheza Vahlepy +3 more
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Bridging the gap between service provision and customer expectation [PDF]
, 2009 Purpose: The purpose of this paper is to serve as a reminder to all managers that they must understand their customers, from the customers’ perspective, and not make assumptions about customer needs.
McKnight, S
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Unboxing SERVQUAL: SQuID Inside!
Asian Journal of Business Research, 2023 Maps based on bibliographic data of 50 of 264 keywords in 111 papers show that service quality, SERVQUAL, and customer satisfaction are the most popular topics in service management research. The discussion about costs are relatively minimal and is not directly related to SERVQUAL but to service quality and customer satisfaction.
openaire +1 more source
SERVQUAL IN HIGHER EDUCATION INSTITUTIONS
International Journal of Business, Law, and Education, 2023 Many researchers use SERVQUAL to measure service quality in higher education institutions (HEI). They believe that students are customers and that higher education institution should exceed their expectations. This article uses a literature review to investigate the causes and effects of that paradigm shift.
BAGUS MANUNGGAL, BAMBANG AFRIADI
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Teori Servqual dan Customer Satisfaction: Studi Kepuasan Pengguna Layanan Wifi.id Corner
Jurnal Sistem Informasi, 2022 For a company, it is important to know the satisfaction of the users of the services that have been provided. The wifi.id corner service has many users, so it is important to know the satisfaction of users of this service because it is one of the ...
Hermizahadiwidastra Hermizahadiwidastra +1 more
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THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW [PDF]
Scientific Journal of Silesian University of Technology. Series Transport, 2020 Smart cities and smart mobility are often analysed by systematic, sustainability-related, informatical, etc., issues. However, the quality elements of smart mobility services have not yet been reviewed.
Simon NAGY, Csaba CSISZÁR
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Audit Quality From a Service Perspective: A Systematic Literature Review
Accounting Perspectives, EarlyView.ABSTRACT Audit quality is a multidimensional and latent construct that researchers struggle to evaluate and interpret. This paper follows an interdisciplinary approach by systematically reviewing the literature on audit quality evaluation from a service quality perspective.
Lise Muriel Botha +3 more
wiley +1 more source
Service Quality and Acquisition of Cultural Knowledge in an Art Museum:
Maketingu Janaru, 2018 Previous studies have shown that customer-perceived value is based on service quality and customer satisfaction. The main goal of this study was to examine the effects of service quality on overall customer satisfaction mediated through acquisition of ...
Fumisa Takahashi
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