Results 31 to 40 of about 60,703 (214)
Testing the SERVQUAL Scale in the Business-to-Business Sector: The Case of Ocean Freight Shipping Service [PDF]
, 1999 A key question is whether the instruments developed for consumer services can accurately gauge the service quality perceptions of organisational customers.
Durvasula, Srinivas +2 more
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Métodos para medir la calidad del servicio turístico en empresas de alojamiento
Revista Científica Ciencia y Tecnología, 2018 Los cambios en las empresas de alojamiento son causados principalmente por la creciente globalización y la creciente competencia. Cadenas hoteleras globales dominan la industria a pesar del creciente número de pequeños y medianos hoteles y otras ...
Diego Bonilla Jurado +2 more
doaj +1 more source
Jurnal Ilmiah Teknik Industri, 2020 The advancement of science and technology in the world has brought many influences to the changes in people's behavior and habits, one of that is the technology payment system adopted as an electronic payment system.
Dinnur Swaraswati +2 more
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Comparing tools for Service Quality Evaluation
, 1998 Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different ...
Caldara, M. +2 more
core +1 more source
Information technology of higher education monitoring: a quality-based approach [PDF]
, 2011 The principles of information technology development for the system of higher education monitoring are considered. For education quality estimation the evidence model is built.
Cherednichenko, Olga, Riabko, Olha
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Unboxing SERVQUAL: SQuID Inside!
Asian Journal of Business Research, 2023 Maps based on bibliographic data of 50 of 264 keywords in 111 papers show that service quality, SERVQUAL, and customer satisfaction are the most popular topics in service management research. The discussion about costs are relatively minimal and is not directly related to SERVQUAL but to service quality and customer satisfaction.
openaire +1 more source
SERVQUAL IN HIGHER EDUCATION INSTITUTIONS
International Journal of Business, Law, and Education, 2023 Many researchers use SERVQUAL to measure service quality in higher education institutions (HEI). They believe that students are customers and that higher education institution should exceed their expectations. This article uses a literature review to investigate the causes and effects of that paradigm shift.
BAGUS MANUNGGAL, BAMBANG AFRIADI
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Journal of Industrial Engineering and Halal Industries, 2020 The increase in users of the Wifi.id Corner internet service is not directly proportional to the service satisfaction obtained by the Wi-Fi.id Corner service. In fact, many Wifi.id Corner customers complain and still complain about the quality of Wifi.id
Sulton Nur Hakim +2 more
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Barekeng, 2022 To achieve client satisfaction, every company must be able to do its best. Companies must be able to provide services that meet or surpass their consumers' expectations to achieve customer satisfaction.
Rheza Vahlepy +3 more
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THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW [PDF]
Scientific Journal of Silesian University of Technology. Series Transport, 2020 Smart cities and smart mobility are often analysed by systematic, sustainability-related, informatical, etc., issues. However, the quality elements of smart mobility services have not yet been reviewed.
Simon NAGY, Csaba CSISZÁR
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